Rural Carrier Service Representative
Resume:
BRITTANY SAPP
P
E
***********@*****.***
A
*** * **** **, ************, PA 19104
W
OBJECTIVE
EDUCATION
Continue learning, growing and developing various skill sets to achieve my career goals of becoming financial independent for myself and family
[School Name]
[City]
[State]
[You might want to include your GPA here and a brief summary of relevant coursework, awards, and honors.]
KEY SKILLS
MARKETING
PROJECT MANAGMENT
BUDGET PLANNING
SOCIAL MEDIA
PLANNING
AWARDS
EMPLOYEE OF THE MONTH
LEADERSHIP AWARD
BEST PERFORMER AWARD
EXPERIENCE
Nov 2021-current
Amazon (L1 FC Associate)
Scanned parcels and sorted them into corresponding destination pallets
Loaded boxes and totes on trailers for shipment
Moved pallets to destination to be loaded for shipment
Performed sweeps for dock to prepare trailer load is accurate for transport
Mar 2020-Oct 2021
USPS (Rural Carrier Assistant)
Delivered and collected mail in rural areas
Delivered mail and parcels to customer and obtained signatures and proper identification when needed
Sorted mail parcels, magazines, newspapers, etc daily according to predetermined route.
Worked holidays as well as Sunday to deliver parcels to customers
Jan 2019-Current
Primerica (Financial Advisor)
Educated families on ways to reach their long and short term financial goals
Guided and assisted with preparing to determine how much life insurance is needed in the event of death.
Obtained Life Insurance License while training.
Jan 2018-May 2019
Connect America (Workforce Management )
Ran numbers daily to determine the staffing needed to achieve highest quality to our customers
Kept close eye on call center (thru Five Nine) to ensure all employees were working efficiently for the center
Approved and denied schedule request as well as creating working schedules in accordance to the needs for the center
Conducted daily, weekly, as well as quarterly meetings as needed
Assisted with escalated issue that seem to go unresolved
Assisted with trouble shooting and billing when needed
Worked with department Supervisors to assist in hiring process
Followed up on issues to ensure they were resolved
Dec 2015- Jan 2018
Connect America (Customer Service Representative)
Answered customer calls with billing and troubleshooting concerns
Took 60+ calls daily
Upsold customers products based on their needs
Apr 2011-Feb 2016
Philly Trany LLC (Driver)
Transported passengers(students etc) to and from assigned destinations
Performed daily pre and post trip inspections on vehicle
Collected money from group when needed to cover cost of bus and tolls (when needed)
Attended safety trainings as presented.
Obtained my Class B Commercial Driver’s License (CDL) while working as an attendant assisting driver with special needs children
LEADERSHIP
While working at Connect America, I moved up the leadership ladder pretty quickly. After being there for just over a year was promoted to Team Lead of the billing department. I assisted with training and preparing new hires that came is to become comfortable with the job. After shortly after was promoted to Workforce Management where I was overseeing the entire Billing, Tech and Activations department.
REFERENCES
[Available upon request.]
Contact this candidate