Customer Service Physical Education

AFZAAL MIRAAN

Express Entry Profile Number: E****88767

Mobile: +923********* Email: ******.****@*****.***

LinkedIn: linkedIn.com/Afzaal Miraan

SUMMARY

•Determined professional with 12 years of experience as Business Development Executive sales.

•Exceptional communication, interpersonal and negotiation skills.

•Two-time recipient of the Best BDE Sales Award for Excellence.

•Strong negotiation skills and in-depth knowledge of the E-commerce industry.

•Strong leadership abilities and commitment to achieving sales targets to drive the growth of the company.

SKILL SET

MS OFFICE

COMMUNICATION SKILLS

MANAGEMENT SKILLS

LEADERSHIP SKILLS

PRESENTATION SKILLS

EDUCATION & CERTIFICATION

B.A (Economics) (May 2003 - Sep 2005)

AJK UNIVERSITY, MUZAFFARABAD • Muzaffarabad AJK, Pakistan

F. Sc (Pre-Engineering) (Apr 2000 - Aug 2002)

Board of Intermediate & Secondary Education Mirpur AJK • Kotli Azad Kashmir, Pakistan

S.S.C (Science Group) (Apr 1999 - Mar 2000)

Board of Intermediate & Secondary Education Mirpur AJK • Kotli Azad Kashmir, Pakistan

ACADEMIC ACHIEVEMENTS

Best BDE Certificate (2014)

Best BDE Certificate awarded by UBL Omni (Branchless Banking) in August 2014

Best BDE award (2013)

Achieved Best BDE award for the year 2013 in all KPIs of Omni Branchless Banking in AJK Mirpur region.

Certificate of Honors (2000)

Certificate of Honors awarded by Pakistan Gakhar Federation for success in SSC annual examination 2000.

Certificate to attend Basic Customer Services Franchise Training (BCSFT) (2008)

Certificate to attend Basic Customer Services Franchise Training organized by Mobilink GSM at conference room Redco Plaza Jhelum on 13th March 2008

Participation Certificate (2009)

Certificate to participate for getting workshop title as Personal Grooming for Success, organized by ZONG GSM on March 2009

Certificate of participation (2005)

Certificate of participation in Scouts and Physical Education Camp organized at Banjosa Rawalakot AJK from 25th June to 07ih July 2005 as a part of Green Ribbon Project to Support the Children of War

Certificate to attend Basic Customer Services Franchise Training (BCSFT) (2007)

Certificate to attend Basic Customer Services Franchise Training (BCSFT) organized by Mobilink GSM at Tulip Riverside Hotel Jhelum on 7th February 2007.

PROFESSIONAL CREDENTIALS

Certificate in Basic Computer Application

Dispenser Diploma (1 Year) from Para Medical Institute Chatterpari Mirpur AJK

WORK EXPERIENCE

Area Manager (May 2022 – Present)

United Bank Limited • Mirpur Azad Kashmir

•Meeting high net worth individual/corporate customers, existing & NTBs to ensure achievement of monthly Deposit Targets of Area, ensure continuous relationship deepening exercise at branches with existing customers and portfolio management.

•Supervise and daily follow up with BMs and BDEs through random calls.

•Ensure good sales and marketing team through placement/hiring of suitable resources in shape of BDEs.

•Constant tapping of target market and introduction of the bank to potential customers for the achievement of monthly deposit NTB/QNTB account opening targets also make Strategy to achieve the allocated target of the area.

•Evaluating existing operations and developing appropriate strategies.

•Creating and communicating sales targets at regular intervals.

•Ensure compliance with company’s policies and operational guidelines.

•Monitoring sales team and market output across outlets to check that targets are met.

•Detecting, investigating, and remedying discrepancies in sales across the market, if required.

•Setting and implementing performance standards across all markets.

•Ensuring that employees observe company protocols.

•Collaborating with other Area Managers to ensure that operations are consistent across the board.

•Traveling to stores to conduct your duties on-site, as needed and informing your line manager of progress and pitfalls on a regular basis.

•Manage and monitor metrics, KPI tracking, and reports.

Business Development Executive (Oct 2010 - May 2022)

United Bank Limited • Kotli Azad Kashmir

•Familiarizing yourself with all products and services offered by the company.

•Build up and utilize E-commerce tactics and strategies in the market to encourage profitable business for the company.

•Procuring new clients through direct contact, word-of-mouth, and collaboration with the marketing department.

•Provide necessary guidelines on developing and starting new workplaces.

•Ground planning for growth and managing interests with representatives of a wide range of industrial and commercial businesses, community, and company associations, local and government agencies as well.

•Calculate customer service options and outlet surroundings for better customer infusion.

•Conduct research on market competitors and consumers, the marketplace to identify developments to enhance marketing plans for company products and profit.

•Attending networking activities to research and connect with prospective clients.

•Maintaining meaningful relationships with existing clients to ensure that they are retained.

•Suggesting upgrades or added products and services that may be of interest to clients.

•Crafting business proposals and contracts to draw in more revenue from clients.

•Negotiating with clients to secure the most attractive prices.

•Equipping staff with the technical and social skills needed to enhance sales.

•Reviewing clients’ feedback and implementing necessary changes in ground.

•Analyze promotional and marketing campaigns by the competitor to identify improvements.

•Conduct surveys and analyze data on the buying habits and preferences of wholesale or retail consumers.

•Measure business prospects and build strategies to draw scheme of investment.

Business Development Executive (Nov 2009 - Sep 2010)

United Bank Limited • Kotli Azad Kashmir, Pakistan

Familiarizing yourself with all products and services offered by our company. Procuring new clients through direct contact, word-of-mouth, and collaboration with the marketing department. Attending networking activities to research and connect with prospective clients. Maintaining meaningful relationships with existing clients to ensure that they are retained. Suggesting upgrades or added products and services that may be of interest to clients. Crafting business proposals and contracts to draw in more revenue from clients. Negotiating with clients to secure the most attractive prices. Equipping staff with the technical and social skills needed to enhance sales. Reviewing clients’ feedback and implementing necessary changes. Remaining in tune with trends in consumption to ensure that our offerings remain relevant.

FRANCHISE S&D MANAGER (Oct 2008 - Oct 2009)

ZONG (GSM) • Kotli Azad Kashmir, Panama

Maintain a self-starter attitude while creating outreach strategies for new lead generation methods Anticipate needs by studying services and conducting market research to identify new leads Support senior sales teams and sales representatives on outbound strategies and lead generating efforts Attend product training conferences and develop an understanding of our communication infrastructure Monitor and attend meetings with prospects while handling the introductions and follow-up with the sales representatives Be the first point of contact for new business prospects and determine the next steps for each prospect moving forward Establish active communication and engagement with prospects to create new leads and sales openings Collaborate with sales teams by bringing innovative lead generation ideas to each weekly meeting

FRANCHISE BRANCH MANAGER (Nov 2007 - Aug 2008)

MOBILINK (GSM) • Rawalakot Azad Kashmir, Pakistan

Developing marketing strategies to promote the company’s products or services in local markets Coordinating with other staff members in the company to ensure that all operations are running smoothly Developing training programs for new franchisees, employees, and managers Recruiting prospective franchisees based on their financial resources, business experience, and personal characteristics Interviewing potential franchisees and reviewing their application forms to determine if they are eligible to purchase a franchise Managing ongoing operations of a franchise location by overseeing staff members, making operational decisions, and maintaining relationships with customers Reviewing financial statements to ensure that franchisees are following company standards for operations Ensuring that each franchise location meets company standards for cleanliness, appearance, employee behavior, and operating procedures

FINANCE MANAGER (Jul 2006 - Jul 2007)

MOBILINK (GSM) • Kotli Azad Kashmir, Pakistan

Plan, organize, and execute financial tasks and projects of the organization. Make estimates of funds required for the short and long-term financial objectives of the organization. Complete financial reports, lead the month-end closing process and conduct monthly financial forecast. Develop and implement plans for budgeting, forecasting, and reporting. Achieve a proper mix of equity and debt to minimize cost and maximize operational profit. Strategize on fund procurement through banks and other financial institutions. Prudently make investments on assets that maximize returns. Provide financial insight and analysis to drive the business performance of the organization. Manage and monitor metrics, KPI tracking, and reports. Evaluate the financial performance of the organization and measure returns on investments. Understand and calculate the risks involved in the financial activities of the organization.

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