Territory Manager Customer Service
Resume:
DEREK STROUD
**** *** *** *** **** MANDEVILLE,LA 70448
CELL: 985-***-****
**********@*****.***
SKILLS & ABILITIES
Client acquisition
Warm/cold lead development
Prospecting
Life and health insurance products
Sales force knowledge
Client relations
Communication skills
Microsoft Office and Google Drive
Proactive team member
Talented salesperson
Personable
Self-motivated
Natural leader
Thrives under pressure
Results-oriented
Computer-savvy
EXPERIENCE
2019 – Current RJ Reynolds Tobacco
Territory Manager
Fosters relationships with customers and business owners
Provides remarkable customer service
Manages inventory and promotions for clients
Promotes and sells product
Implements pricing
Collaborates with business owners and managers to develop contracts
Presents sales ideas as well as professional development for new product
Over my career I have hit between 95-110% of my sales goals every quarter.
July 2019- November 2020
Territroy Manager in Shreveport,LA
November 2020- October 2021
Territroy Manager Slidell,LA
October 2021- May 2022
Territory Manager/ Specialist
May 2022- Present
Territory Manager Metairie,LA
2005 – 2019 AFLAC Metairie, LA
Independent Sales Agent
Calculated premiums and established payment methods for sales
Evaluated leads obtained through direct referrals, lead databases, and cold calling
Modeled exceptional customer service skills and appropriate diagnostic sales techniques
Calculated quotes and educated potential clients on insurance options
Met with prospective customers, both private individuals and business
Engaged with customers to satisfactorily settle any unresolved issues
Reported policy changes and company conditions affecting customer satisfaction
Averaged between 150-280k in annualized premium per yr as an associate.
2015 – January 2018 AGM Benefits Solutions Metairie, La
Regional Account Manager.
Sold agency products and services, leading to $825,00 in annualized premium sales in 2016 and $750,00 in 2017
Named Account Manager of the Year in both 2016 and 2017
Conducted sales and service to all new accounts and existing accounts
Managed enrollments of new hires, benefit changes, and all levels of billing for all accounts
Processed applications, payments, corrections, endorsements, and cancellations
Promoted agency products to customers in person, on the telephone, and in writing
Developed productive working relationships with human relations coordinators, business owners, and brokers in multiple states
Stimulated client retention through high-quality service and follow through
Analyzed sales volume, retention, and loss ratio trends to identify areas for improvement
2003 – 2007 Coca Cola Enterprises Harahan, LA
Merchandiser 2003-2005
Retail Account Representative 2005-2007
Ordering merchandise for Big Box Stores as well as small independents stores
Sales and merchandising for assigned clients.
Designing and constructing seasonal displaces
Sold in between 800-1200 cases of product daily.
Main account responsible for was Wal-Mart In Covington,LA
Assisted other Retail Account Representatives in the Covington area
EDUCATION
2018- 2019 Southeastern Louisiana University Hammond, La
Business Management Degree
1999 –2005 Southeastern Louisiana University Hammond, La
1999 Ponchatoula High School Ponchatoula, LA
High School Diploma
REFERENCES
Available upon request
Contact this candidate