Collections Representative Call Center

Aඋඍඎඋඈ Rඈൽඋ ඎൾඓ

Cicero, IL *****

312-***-**** - *******************@*****.***

Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

Dynamic Collections Representative with excellent communication and negotiation skills. Persistent, firm and consistent in abiding by all policies and procedures. Excels through nonconfrontational negotiation and reasoning. Professional Collections Representative with 20 years of experience in the collections industry. Hardworking, friendly and a great negotiator.

S අඅඌ

Updating Customer Accounts

Automated Account Review

Negotiation and Resolution

Wඈඋ H ඌඍඈඋඒ

12/2020 to 10/2021 Collections Representative

Great American Finance LLC – Chicago, IL

Reviewed collection reports to determine status of collections and amounts of outstanding balances.

Processed payments and contracts on accounts.

Counseled debtors on payment options and arranged installment agreements. Used probing techniques to determine debtors' reasons for delinquency. Handled 150-200 outbound and inbound calls daily with goal of collecting owed debt.

Negotiated to collect balance in full.

Used skip tracing resources to locate debtors and updated information in company system.

Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances. 08/2013 to 12/2019 Collections Representative

Enova Financial – Chicago, IL

Used scripted conversation prompts to convey current account information and obtain payments.

Set up drafts and processed immediate payments after conducting thorough research and analysis of account.

Trained new team members on scripts, company services and performance strategies and provided mentoring.

Used skip tracing and other techniques to locate debtors. Maintained high volume of calls to meet demands of busy group. Worked in call center environment handling manual and automatically dialed outbound calls.

Eൽඎർൺඍ ඈඇ

06/2001

Northwestern Business College - Chicago, IL

06/1998 GED

Black Hawk College - Moline, IL

Lൺඇ ඎൺ ൾඌ

English

Native or Bilingual

Spanish

Native or Bilingual

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