Saad Hussain
Richmond, TX 773-***-**** **************@*****.***
Personal Profile
A professional with excellent project management skills, highly organized, and
technologically inclined. Great experience working with various business platform and
tools. Over 6 years of experience in managing relationships and projects with diverse
customers and co-workers. I am seeking a position at your organization where I will
continue to work actively to transform company practices into fresh, cost-effective
solutions with a team oriented approached.
Education
Texas Southern University (Jesse H. Jones School of Business)
Bachelor of Business Administration in Management
UNIVERSITY OF HOUSTON-VICTORIA (SCHOOL OF BUSINESS ADMINISTRATION)
Master of Business Administration in Management (in progress part-time)
Experience
DNV-Detroit MI
July 2022 – Present
• Energy Advisor/Consulting
o Promote the energy efficiency program to customers and trade allies within your assigned territory
o Understand and implement the company’s Sales Process, including but not limited to;
o Making outbound calls to new and existing customers to meet assigned energy saving targets
o Managing field time effectively with customer or Trade Ally visits
o Developing and presenting program presentations to spur project activity
o Responding to customer inquiries and concerns by phone, electronically or in person to move
projects towards completion
o Work with building owners and property managers to provide energy efficiency advice and
assistance in participating in energy efficiency programs
o Develop a comprehensive understanding of the program’s strategic direction regarding energy
efficiency and the business activities of its customers
o Identify and provide documentation of on-site opportunities for energy efficiency and provide
follow-up to customers as required
o Discuss technical elements of energy consuming equipment—i.e., lighting, HVAC, hot water
systems, building and pipe insulation, and air sealing
o Enter data into spreadsheets and databases to determine energy savings and to manage current
projects which may also include collaborating with Energy Engineers as required
o Maintain professional appearance appropriate for a representative of our organization and the
utility
o Build quick rapport with customers. Quickly initiate conversations with customers on site regarding
energy usage at the facility
o When required, provide written summary reports directly to the customer, and summary reports
to the client/Program Manager
o Be able to work in a team atmosphere, and willing to collaborate on continuous improvement of
operations year after year
o Assist Program Manager in the training of new team members
o Lead presentations promoting energy efficiency programs for targeted groups
o All other duties as assigned
Amazon Fulfillment Center - Richmond TX
November 2021 – June 2022
• ICQA Analyst / Learning Ambassador (Full-Time)
o Take inventory or examine merchandise to identify items to be reordered
or replenished.
o Handle damaged products ensuring customers only get quality product.
o Problem solving (correcting issues with inventory locations, moving
damaged items systemically to damage bins
o Training new hires the processes of taking inventory via simple bin
counting, cycle counting, and SRC counting.
o Collaborated with process assistants and floor manager to monitor
progress of tier one associates and adjust instructional strategies to meet
specific needs more efficiently.
o Offered feedback to other providers to effectively address associate’s
needs.
o Created, collected and recorded data on associate progress to determine
next steps for student success
o Created and implemented new training initiatives such as online modules,
interactive software, language, labs and online programs, assuring
continuous training to employees to promote long-term excellence.
Dent Development / Dent Energy - Sugar Land TX
October 2018 – December 2020
• Project Manager / Account Manger
o Develop and manage key customer accounts
o Develop material and outreach strategy to target specific market sector
o Develop and present budgets
o Track and report KPI’s
o Manage sub-contractors and suppliers
o Provide updates and technical assistants to clients
o Perform customer and contractor outreach
o Q/C proposals and utility cost analysis
o Update CRM platform with customer leads and project timeline
• Business Analyst
o Perform data analytic to target specific markets
o Perform data analytics to identify utility incentive and tax incentive
program based on regions.
o Work with IT to develop client facing reporting and tracking platform
o Worked with Utility account manager to obtain utility data.
o Provide executives with analytics and decision-support tools used as the
basis for reorganization, consolidation and relocation strategies of
commercial and industrial clients
o Provide in-depth analyses for business-optimization projects, reporting
tools, back-office programs and payment-processing
o Perform queue management, accept and assign cases to teams
o Review dashboards for continual improvement process
o Participate in weekly support meetings to address outstanding issues and
other on-going tasks and perform other related duties as assigned
Huckeye Health Care Services, - Katy, TX
April 2019 – June 2022
• Care Taker (Part-Time)
o Provided in home elderly care, Retaining 100% of clientele
o Scheduled doctor appointment and took patients to doctor visits
o Dropped off and picked up medicine for patients while maintaining patient
confidentiality
Lowes - Katy, TX
March 2018- January 2019
• Sales Associate (Part-Time)
o Resolved 100% of customer’s plumbing problems
o Generated $15,000 in sales revenue monthly
o Grew Lowes referral business by 20%
o Organize departments in order to operate effectively and efficiently
o Set up new display of latest and greatest products
Home Depot - Katy, TX
March 2016 – January 2017
• Sales Associate
o Provide excellent customer service and solutions
o Stock and Organize departments in order to operate effectively and
efficiently
o Achieved growth in sales by 50% by setting up latest and greatest product
displays
o Created 15 % growth in revenue by offering additional product and
services such as warranty and accessories
Emirates Airline (O’Hare Airport) - Chicago, IL
January 2014 – January 2016
• Operations Agent
o Verified boarding pass to help provide efficient and safe boarding process
o Supervised and trained new employees
o Processed and handled claims for lost, delayed, or damage baggage’s
o Help facilitate customs with immigration and deportations
o Provide communication assistant to customer with language barriers
o Investigated, monitored and disseminated information on all accidents,
incidents and other occurrences involving Emirates.
Sahara Asian Elderly Care - Skokie, IL
August 2011 – January 2016
• Care Taker (Part-Time)
o Provided in home elderly care, Retaining 100% of clientele
o Scheduled doctor appointment and took patients to doctor visits
o Dropped off and picked up medicine for patients while maintaining patient
confidentiality
Best Buy, Skokie IL
August 2011 – January 2013
• Merchandising & Inventory
• Loss prevention
Skills/Qualifications:
Account Management
Project Management
Risk Management
Adaptability
Customer Service
Critical Thinking
Handling Pressure
Sales and Networking
Strong Communication
Problem Solving
Requirement Gathering
Data Mining and Analytics
Microsoft Office applications
Administration and Documentation
Enterprise Implementations
KPI Dashboards and Scorecards
SQL
CRM
References
Available upon request