Shelia Norman

**** *** ** **

Leland, NC *****

540-***-**** Cell

adw3w3@r.postjobfree.com

Objective

To obtain a position utilizing my education and experience, in a way to help others, with new daily challenges.

Professional Skills

Microsoft Office 2007

Microsoft Windows XP

Telephone Skills

Office Procedures

Customer Service Skills

Accounting

Business Math

Business English

Management Skills

Detailed Oriented

Education

Arkansas State University, Jonesboro, AR

B.S. Agriculture Business and Economics, Completion Date: 08/1990

Employment Skills

Developed ability to work in a fast-paced atmosphere

Maintained excellent customer relations and developed customer rapport

Diplomatically resolved customer complaints on as-needed basis

Accurately calculated and made daily deposits

Ability to follow instructions well and make decisions with no supervision

Motivated and supervised employees on daily basis

Maintained all record-keeping procedures without error

Delegated responsibilities to employees to meet company’s expectations

Effectively developed telephone communication skills and consistently met quotas

Employment History

Stay at Home Mom/Home School Instructor

West Plains, MO – Roanoke, VA

4-99/11-09

Homeschooled my two daughters for four years, keeping all records and doing all planning. Assisted Speech Therapist with therapy for my youngest daughter for four years.

Sales Assistant Trainee

Hilliard Lyons, Jonesboro, AR

10-98/04-99

Answered phones, filed, took in deposits, and went through mail. Keyed in new accounts, order changes, printed out news and daily runs. Assisted Brokers in monthly statement filing.

Commodity Broker/Office Manager

Cavenaugh Financial Group, Jonesboro, AR

03-97/10-98

Responsible for maintaining existing accounts, placing client orders and client compliance. Also responsible for reviewing all broker’s tickets for accuracy and have them make corrections as needed. In charge of all office purchases and keeping track of all money that came in from clients. Received experience creating necessary reports through Microsoft Excel and Access.

Loan Operations Clerk

Boatmen’s of NE Arkansas, Jonesboro, AR

10-96/03-97

In charge of reviewing installment loan packages, that were to be mailed. Also responsible for keeping up with other Commercial Loans via computer.

Loan Compliance Clerk

Boatmen’s First National Bank, West Plains, MO

02-91/08-96

Responsible for the review of new notes and Loan Officer mistakes. Also handled the monthly report of write-ups of these notes. Keyed all new commercial loans, renewal payments, and note changes. Trained on writing new installment notes. Received experience operating personal computers, back computer terminals, adding machines and other office equipment.

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