Data Entry Customer Service

Location:

Santa Rosa, CA

Salary:

$21-$25

Posted:

May 13, 2023

Contact this candidate

Resume:

RESUMÈ ****

Adam Gabriel Reyes

**** ******** ***.

Santa Rosa, Ca 95405

707-***-****

PROFESSIONAL AND RELATED EXPERIENCE

TMG Group (Allianz Reinsurance)(Contract Temp)

ADMIN/ARCHIVES/GENERAL OFFICE

-Used programs to order, scan, perform specific activities on claim files (around 200-300 each week from physician claims for professional athletes, major corporations, to disasters and asbestos)

-worked with over 20-30 adjusters/underwriters per week to locate claims or archives for review to law offices around the country for cases.

-was tasked to handle classified paperwork sent via FedEx or UPS and scan the documents and file them to specific claims

-dealt with and sent daily corporate office mail from vendors all over the country. Used FedEx to send some of the material to another agency for scanning into digital form.

-handled, scanned and archived occasionally vendor checks-into Excel for small to large claims (2 figures to 7 figures) each week with another colleague to ensure that the information was correct for processing, and to troubleshoot if the information was not correct in a timely manner on a specific deadline.

-this was a daily self-starter type position where I had to quickly switch gears based on the tasks and priorities for the day, with little to no supervision after initial training. It was trusted that I would be able to complete needed activities with 100% knowledge and proficiency.

Redwood Credit Union (Sept 2021-Aug 2022)(Temp)

FINANCIAL ASSISTANCE

-was the “umbrella” coordinator position (total employees 45) charged with several tasks weekly including checking department inbox, performing transactions/loan skips in member accounts using GL’s and short two and ten key math. Also checked email for member inquiries and issues related to Financial Assistance. This umbrella also moved to other departments as needed for extra help on projects within RCU.

-took care of department mail including any bankruptcy, legal (financial assistance) and weekly checks for loans and shares (funding of member accounts) used programs such as Synergy to check, upload, and perform a task related to members or RCU in a timely fashion for department managers.

-used programs such as Symitar (member accounts) and Temenos (member filing and record keeping) to perform record and data entry tasks related to Financial Assistance. I was trained to be highly detailed and accurate as the position had to do with repayment plans with other agencies working with the member. Learned also how to pay repo invoices related to city, state agencies including Sheriff/Police Departments.

ELECTRONIC SERVICES

-with other colleagues looked over 6000 at risk checks per week for fraud and other discrepancies from members

-handled and distributed mail for entire department (office and remote employees)

-used software to determine if ATM deposits from businesses/members fit the usual checks that were submitted daily

-used quick 10-key process to input/correct checks from businesses/members

Securitas Security Services (2019-2021)

PRIVATE GUARD/GENERAL OFFICE

-kept track of over 400 contracted/vendor badges for site

-maintained schedules (shifts, hours)

-one of four who added access to employee badges with approval from upper Keysight management

-watched and kept up to date world weather, disasters for over 150 client sites (Keysight Technology)

-typed up incident reports related to home site activities

-watched and problem solved numerous site alarm issues along with contractor CBRE

-kept track of news/media/information related to world events in terms of security/protest

Culligan Water (Sonoma County)(2018-2019)

FRONT OFFICE/ACCOUNTS PAYABLE

-maintain 22 sets of route books of different types of Culligan services

-answered incoming phones regarding customer/business bills and invoices

-take calls and locate new sales leads for sales manager in office

-helped with inventory of common supplies in warehouse

-assisted in troubleshooting software or other route issues

-daily general accounts payable duties of monies coming into the office

-assisted customers in house with different water issues (learned)

-assisted manager and owner with projects as needed

-warehouse work included knowledge of water softener parts related to several different vendor products of Culligan Water

Ameritech Financial (2016-2018)

COMPLIANCE OFFICER

-oversee enrollment calls on a weekly basis; type up specific reports of different trends

-came up with new systems and problem solving if issues came up with representatives

-audited company procedures between departments

-this position was geared towards making the company stand out in a crowded field of competition

The Press Democrat (2003-2015)

CIRCULATION

-started as a temporary employee in circulation inputting data and notations in office systems.

-problem solved customer service issues either in the field or by phone.

-conducted surveys of readership from current customers.

-this position was fast paced with hard deadlines to complete specific tasks.

WAREHOUSE

-in 2004 was transferred to the Press Democrat building in Rohnert Park.

-tasks included feeding machines and light office work.

-was in charge of training new employees of specific job tasks/keep training records for company.

-moved up to front operations. Was in charge of making sure bundles of newspaper subscriptions went into the right trucks via district manifests. The area covered was up to Eureka, and south to Marin County.

-in charge for a short time during the day of taking in ordered advertisements and inputting information into our systems for accounting and location purposes.

-this position included very fast paced work with accuracy

CARRIER/BACKUP DISTRICT MANAGER

-in 2010 moved over to the independent contractor side of The Press Democrat

-this includes using vehicle to deliver to customers. I had 430 subscribers.

-this position is daily overnight in Rohnert Park and rural Cotati. This position was from 2am-7:30am/ 7 days a week.

-in an emergency, charged with making sure seven other carriers have correct amount of papers for delivery. This position also uses specific area manifests.

PROFICIENCIES

-basic knowledge of Microsoft Word, Excel, Access (data entry, formulas)(35WPM)

-quick learner of basic products and programs

-great organization skills and using systems to make life easier

-proficient in well known social media apps and photography programs

OTHER INFORMATION OF NOTE

-in 2011 joined a Santa Rosa area Rotary Club (Glen Ellen/Kenwood Rotary Club)

-incoming 2019-2020 President of the club

-one of four officers charged with leading and guiding 32 individual members

-one of f recipients of the Paul Harris Award for individual giving

-in 2013 was one of two people who received a service award within the club.

EDUCATION