Control Specialist Customer Service

Kevin Joseph Cooper

**** **** ******* *******, ** 94536

510-***-**** ********@*****.***

Objective: To obtain a position where I can demonstrate my background in management, quality, and production.

Professional Experience:

Lucid Motor

2022-2023

Cooperate Quality Control Specialist

Receive defective parts from Service centers to inspect and evaluate.

Collaborate with engineers and Technicians to do a root cause analysis.

Assign Technicians for testing defective parts

Use Salesforce software for tracking purposes

Ship parts as needed

Order parts for engineering and technicians

Waymo

2021-2022

Centralized Flow Manager

Track vehicle lifecycle from production shipment through delivery.

Serve as liaison between the hands-on technical teams and the tracking system.

Monitor issue resolution on inventory, personnel, process, and timeline concerns.

Manage physical location of each vehicle.

Inform staff on inventory priority and next vehicle in queue.

Locate and reconcile any process flow deviations.

Coordinate vehicle handoffs.

Dolce Amore Restaurant 2012– 2021

Operations Manager/Owner

Manage A/P, A/R, cash activity, collection calls, contracts, proposals, and payroll.

Code and enter vendor invoices and expense reports.

Prepare weekly checks, bill clients, and prepare bank deposits.

Reconcile general ledger accounts for accuracy.

Process employee timesheets and weekly payroll checks for employees.

Track employee vacation and personal time, garnishments, and workers compensation.

Reconcile bank statements.

Evaluate, change, and implement policies and procedures to improve internal controls.

Create weekly, monthly, and quarterly summary reports to review.

New United Motor Manufacturing, Inc (NUMMI) 1991 - 2010

Production Control

Oversee the production process to ensure delivery of high-quality products per customer’s specifications.

Redesign workflow to eliminate safety hazards.

Implemented standardized work procedures for each job.

Ensure appropriate production rate to reduce delivery delays.

Collaborate with multiple departments to identify and resolve quality concerns.

Identify any bottlenecks or delays in production.

Manage labor, materials, and other resource availabilities to relieve production bottlenecks and delays.

Use production planning and scheduling to limit materials shortages.

Ensure production machinery complies with professional and safety standards.

Schedule maintenance and repair of machines to avoid downtime or delays.

Perform other related duties as assigned.

Career Accomplishments:

Recognized for reducing overhead while maintaining a quality driven workplace.

Awarded for optimizing and coordinating multi-level scheduling and cost reduction.

Certified Toyota Production System Trainer

Hazard Communication Certified Trainer

Quality Control Analyst

Skills:

Highly organized and detailed oriented.

Strategic thinking ability.

Strong verbal and written communication skills.

Excellent customer service.

Able to prioritize and multi-task in fast paced work environment.

Complete tasks accurately and timely with minimal supervision.

Thrive in a collaborative and self-motivated environment.

Technology Skills:

Basic Microsoft Office (Excel, Power Point, Access, Word, Outlook), 30 wpm, 10 Key by touch

EDUCATION

James Logan High School Union City, CA

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