Data Entry Sales Associate
Resume:
Lindsey Sullivan
Greenville, NC ***** 252-***-**** *****************@*****.***
Professional Profile
I have been working in leadership positions for over 20 years. I am currently in school completing my Bachelor of Science in Business with a Human Resources Management Certificate.
Skills and Abilities
Active Listening
Interpersonal Skills
Excellent Phone Demeanor
Verbal and Written Communication
Computer literacy
Customer Service Skills
Leadership Skills
Problem Solving
Critical Thinking
Decision-Making
Professionalism
Initiative
Conflict Resolution
Time Management
Incoming and Outgoing Phone systems
POS Software
MS Office
Android
Google Documents and Spreadsheets
Trello
Paycom
Data Entry
10-Key
Video Conferencing
Instant Messaging
Education
Bachelor of Science in Business with a Human Resources Management Certificate – University of Phoenix 2026
General Studies - Harding University 2013
High School Diploma – Deep Creek High School 1997
Work Experience
AnywhereWorks – Greenville, NC March 2020 – present
Lex Lead Client Experience Associate
Busy call center environment with incoming and outgoing calls.
Lead, guide and develop a team of 15+ Associates.
Participate and monitor team chat collaborations.
Hold weekly on one meeting with each associate on the team to provide coaching on stats and expectations.
Lead a Biweekly Team Meeting.
Keep motivation and morale high.
Take calls when the queue becomes overloaded.
Maintain consistent and great stats.
First point of contact on the Supervisor Line to provide support and guidance to CXs in need.
Provide support for escalated calls.
Assist clients when Account Managers are unavailable.
Lead by example.
Target – Greenville, NC November 2019 – April 2020
Seasonal Sales Associate
Greet customers with a welcoming and helpful attitude.
Maintain stock, organization, and brand standards in assigned areas.
Maintain backroom organization and location accuracy.
Assist in sales by completing transactions accurately and efficiently.
Learn and adapt to current technological needs.
Cross-train and work in other areas of the store as needed.
Receive deliveries and ensure that items are accurately processed.
Avail – Greenville, NC June 2019 – November 2019
Assistant Store Manager
Participate and communicate through email with upper management and store support.
Motivate, mentor, and provide feedback to sales staff and store support.
Maintain a working schedule for all associates.
Complete store audits and inventory.
Adhere to company policies and procedures.
Maintain outstanding customer satisfaction through excellent customer service.
Possess powerful leadership and business orientation.
Meet and Exceed KPIs.
Walgreens – Greenville, NC April 2016 – April 2019
Shift Lead
Keyholder. Responsible for opening and closing store, including all required systems and cash handling.
Ensure the floor and stockroom are ready for the opening and close of business.
Receive deliveries and maintain store inventory documentation.
Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change to cash registers as needed.
Prepare bank deposits and change orders and deliver to bank or armored car representatives.
Utilize pharmacy systems by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine and counts are correct, and checking for possible interactions.
Order, unpack, check, and store shipments to the pharmacy.
Maintain active NCBOP license.
Handle telephone calls, including those to physicians and insurance companies.
Harding University – Searcy, AR June 2011 – June 2013
Receptionist/ Student Worker
Answer phone inquiries and direct calls.
Assist students, employees, and public with locating requested information.
Perform required clerical duties: filing, typing, and maintaining Student Services forms.
Make student identification badges and assign parking stickers.
Register, handle cash, credit, or check transactions with customers; issue receipts and record data.
Initiates and tracks work orders to Physical Resources for building maintenance.
Requests maintenance and Upkeep for Office Machines.
Perform other specific duties as assigned
First Virginia Bank/BB&T – Norfolk, VA April 1998 – June 2004
Facility Supervisor
Responsible for Retail Operations branch office teams including coaching, mentoring, employee development, and training as well as performance management and any employee relation issues.
Oversee the check and deposit account processing of large deposit accounts.
Work closely with many of the other functional areas of the Bank to ensure efficient and timely management of customer deposit accounts.
Resolving customer issues related to deposit exceptions or errors.
ATM afterhours team
Contact this candidate