Customer Service Sales Manager

SUMMARY

I am a graduate student pursuing Master of Science in Business Analytics from Hofstra University with 7 years of experience in IT services and Sales.I am passionate and continuously strive to learn new skills and update myself with what is going on the industry.I enjoy using various concepts of analytics like data visualization, data mining, predictive modeling, etc., with the help of tools like SQL, PowerBi, Tableau, Python, Excel to foster growth. EDUCATION

Master of Science in Business Analytics, GPA: 3.9 - Hofstra University - Frank G. Zarb School of Business Relevant Courses: Statistics, Information Systems for Managers, Quantitative Data Analysis, Database Management. Bachelors in Commerce March 2012 - April 2015

Gujarat University

Relevant Courses: Entrepreneurship, Accounting, Marketing, Business Statistics, Taxes, Banking, Retail, Finance PROFESSIONAL EXPERIENCE

Senior Analyst -

VOIS - Vodafone Intelligent Solution

Sales Manager -

Sata Globe BPM Private Limited

KEY SKILLS

PowerBI, SPSS, R Program, SQL, Tableau, Python, Problem Solving, Spreadsheet Modeling and Decision Making, Information technology, Teamwork, Management, Leadership, MS Office (Excel, Word PowerPoint) LEADERSHIP

Youth Academic Adviser, Hofstra Youth Academy January 2023 - Present Head of Event Management, K K shastri University July 2012 - January 2015

• Planned and organized multiple sporting events and led a team of 30 people working in the club resulting in over 3600 participants over the year.

Sachin Shah

+1-937-***-**** ******.******@*****.*** New York, USA https://www.linkedin.com/in/sachinshahda August 2022 May 2024

Hempstead, New York

Ahmedabad, Gujarat, India

September 2019 August 2022

London, UK

Cleaned and analyzed data in order to to identify the key insights that can drive product improvements and enhance service outcome, with the help of tools like Excel, Matrix, Power BI dashboard. Analyzed customer feedback data in order to collect the data of current trends and needs of customer. Sustained accurate and current customer account data with manual forms processing and digital information updates.

Designed and automated dashboards using Tableau or other reporting tools. June 2015 August 2019

Ahmedabad, Gujarat, India

Handled customer relations issues, enabling quick resolution and client satisfaction. Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

Trained best practices, procedures and sales strategies to improve business. Improved customer services and provided insights for improving the product portfolio based on interactions with feedback from customers.

Provided one-on-one mentoring and crisis intervention services to services for Middle school students Mentored and provided support for conflict support for faculty of school