‘O all **:** AM

WA MELISSA ~

WA MASHBURN

**** * ******** ***** ***** 7411

539-***-**** melissamashburn39@gmailcom

PROFESSIONAL SUMMARY

Dependable recognized for consistency in productivity and attendance while exhibiting a positive

attitude in light of challenging situations. Exhibits exemplary work ethic and willingness to learn new

processes and techniques which enhance business and team efforts.

SKILLS aa

* Able to multitask * Communications * Front desk experience

management

* Invoicing and payments * Office supply management * Schedule creation and

management

EXPERIENCE aa

Secretary Comanche Apt Tulsa, OK April 2018 - August 2018

+ Handled customer questions and complaints with professional courtesy.

* Juggled answering phones while attending to clients in person.

* Organized and managed customer invoices and payments.

Self Employed We do it all services Michigan City, IN. February 2001 - January 2019

* Attached, caulked, and sealed industrial, commercial, and residential piping,

Completed commercial and residential construction projects both indoors and outdoors.

Created materials for installation using power tools.

‘Acknowledged customer issues and resolved their problems quickly and efficiently.

Evaluated the customers’ needs and provided service options to meet their requirements.

Front Desk Supervisor Super 8 Motel Michigan City, IN February 2003 - July 2014

+ Handled and resolved escalated customer complaints.

Hired and trained new employees on an as needed basis.

* Installed new customer relationship management software and trained all employees on its use.

* Opened and closed the business and verified all financial transactions on a daily basis.

* Dealt with unhappy or belligerent customers with a calm voice and manner.

* Instituted check-in book that allows company to gather email addresses for future marketing

efforts.

+ Juggled multiple tasks at the same time and completed them quickly.

+ Maintained a clean waiting room, watering plants and cycling out reading material.

* Maintained well-groomed appearance as a company representative to reflect professional

demeanor.

* Worked with POS systems for customer transactions as needed.

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