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Leslie Bugara

Administrative Support / Office Management

adw3to@r.postjobfree.com • 970-***-****

• Glenwood Springs, CO, US

Resourceful and customer-centric professional with substantial experience in providing administrative and client support. Qualifications Summary

• Demonstrated expertise in operations management, administrative processes, event governance, customer service, conflict resolution, training and development, social media, and client satisfaction and retention.

• Well-versed in delivering exceptional level of customer service and support while consistently completing work ahead of schedule to ensure customer success and enhance client satisfaction.

• Instrumental in managing diverse environments, directing smooth-running operations, supporting directors in accomplishing objectives, and building robust relationships with wider department.

• Forward-thinking leader with tactical and strategic vision, keen bottom-line focus, and verifiable success in optimizing efficiency through delivery of value-added services.

• Strong communication and interpersonal skills with track record of building robust rapport with key stakeholders and leveraging strong network of business relationships. Career Experience

Gems & Jewels 2022 – Present

Fine Jewelry Sales Associate/Administrative Assistant Exhibit expertise as assistant to GIA Jeweler and key holder at high-end jewelry store. Perform administrative tasks, such as managing orders and shipments. Lead overall activities and functions associated with sales and customer service as sales associate. Manage and create displays to showcase jewelry.

• Streamlined bookkeeping processes and improved organization leading to enhanced productivity and financial performance.

• Implemented efficient systems for newly established larger store; attained 3x more profit per month than any previous year.

• Nurtured and fortified reliable relationships with key customers through effective communication and engagement; set appointments for clients to meet with jeweler.

Basalt Printing 2020 – 2022

Store Associate/Key Holder

Managed multiple printing projects daily while providing customer service through phone and in-person interactions. Provided exceptional assistance to customers in understanding printing processes; created and delivered mock-ups for in-house graphic designers to fulfill client printing needs. Directed initiatives for store cash management. Executed tasks including printing and scaling blueprints, binding documents, printing artwork, taking passport photographs, resolving printer issues, handling mailing services, and laminating and mounting documents.

• Achieved high level of productivity in daily activities while leading numerous projects; resulting in two salary increases. Glenwood Hot Springs Resort 2017 – 2020

Front Desk Team Lead/Manager

Managed front desk agents' day-to-day operations, including shift assignments and task monitoring to ensure continuous coverage. Led functions related to recruiting, hiring, training, onboarding, performance appraisal, and retention. Coordinated with contracted vacation companies, such as Gateway and Yankee for bookings. Executed inventory allotment, rate management, and booking for third-party websites, including Booking.com and Tripadvisor. Monitored website, audit weekly package-tickets and gift cards. Engaged with lodge’s Group Sales and Marketing department to deliver aid in educating agents of upcoming group arrivals and stipulations associated for large groups.

• Attained recognition as employee of the month for providing exceptional customer service.

• Confirmed customer satisfaction and positive experience through proactive guest management.

• Enhanced productivity and performance of agents by delivering effective training and guidance.

• Fostered positive work environment by providing encouragement and support to team members.

• Facilitated tax compliance for tax-exempt groups through managing tax forms and liaising with accounting department to ensure accurate tax adjustments.

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Lamberts Austin 2015 – 2017

Assistant Venue Manager

Coordinated with sound engineer and musicians for seamless concert experience. Offered guidance regarding concert schedule and provided show perks to musicians; ensured smooth experience for musicians and concert-goers. Maintained venue security. Book concerts to keep venue schedule filled.

• Established and sustained professional working rapport with venue managers.

• Received positive feedback from Lamberts general manager for effective venue management. Frenchie Smith Records 2010 – 2015

Co-Founder

Co-founded rock n' roll label with previous employer to promote and sign exceptional Austin-based bands with potential for national recognition. Oversaw all label operations including A&R, PR, online and offline marketing, networking, merchandise, artwork, and tour bookings. Developed and managed label's website and various social media platforms.

• Secured licensing agreements with artists and music publishers.

• Organized and executed showcases and tours, including official and unofficial performances at SXSW and CMJ festivals.

• Contributed to advancement of several bands, including The Boxing Lesson, Smoke and Feathers, Scorpion Child, and Purple, through record releases.

Additional Experience

Founder – Thin Lezzly Productions

• Utilized various marketing and publicity channels for extensive event promotion as freelance event producer/booking agent.

• Organized and managed events with outstanding performances to entertain concert attendees, highlighting talented musicians and unique vendors; generating significant revenue for venues.

• Exhibited various accomplished musicians, including founding members of influential bands such as The New York Dolls

(Sylvain Sylvain) and The Geto Boys (Bushwick Bill), as well as notable figures like T.Rex and Led Zeppelin publicist (BP Fallon), guitarist for Motorhead and Wanda Jackson (Danny B. Harvey), singer from Jerry Lee Lewis trio (Annie Marie Lewis), and original drummer of The Stooges/Iggy Pop (Hunt Sales).

• Presented local talents, including Lorelie Linklater, as well as creators of apparel, jewelry, photography, modeling, and visual arts. Producer Assistant – The Bubble Studio

• Managed band bookings for studio and performed general administrative duties.

• Provided support with audio engineering tasks, including microphone placements, cable organization, and equipment maintenance. Education & Courses

Audio Engineering and Music Production Program

Media Technical Institute

o Acquired audio engineering skills for both analog and digital equipment such as Neve boards, outboard gear, microphone positioning, 2-inch tape machine recording, and software such as ProTools and Final Cut Pro. o Applied techniques for live and studio recordings. o Completed coursework in music business and music theory. Technical Skills

MS Office Suite WordPress Gator hosting Bluehost Mail Chimp Lightroom Pxlr Adobe Suite GoogleDocs HTM

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