Gagandeep Kaur

Alberta

adw3tb@r.postjobfree.com

+1-403-***-****

Resourceful scheduling Coordinator with two year track record of providing exceptional customer service and operational support to managers and facilitators. Fantastic interpersonal and team player skills. Efficient, focused and maintain a constant need to learn and expand on skill sets Work Experience

Client Services Coordinator

ParaMed Home Health Care - Calgary, AB

February 2022 to Present

Experience Scheduling Coordinator

Carepartners - Brampton, ON

February 2020 to February 2022

Part time)

Jan 2021- march 2022( Full time)

• Communicates with patients and appropriate follow-up and families when schedule challenges arise, documentation and solve problem effectively ● Maintain client and field employee’s

• Maintains accessibility by phone for files on timely manner patients, care providers, referral sources

● Prepares daily performance and tracking and other stakeholders reports

• Actively pursue positive relationships ● Experience working within healthcare with field staff/care providers and setting as a scheduling-coordinator patients ● Excellent customer service with

• Escalates appropriate concerns or risks referring agencies, clients, workers and for review and/or follow-up colleagues

• Ensure accurate, timely documentation ● Knowledge about OHS Act, Regulations and or phone calls, both external and and Code internal

• Enter all critical and relevant information into the system for Education

Post graduate degree in Health Sciences

Cape Breton University

2019 to 2021

MSc in biotechnology

Sri Guru Granth Sahib World University

2015

Skills

• Shift Scheduling

• Knowledge of Tracker software

• Verbal and Written Communication

• Proficient in using Procura software (

• Giving Constructive Feedback,self scheduling software) motivated

• critical thinking and decision making

• Familiar with MS Office (Excel, skills PowerPoint, Word, Outlook) English :Full Professional Proficiency, Punjabi:Native or Bilingual Proficiency, Hindi: Native

• Medical Scheduling

• Food Safety

• EMR Systems

• Medical Terminology

• Medical Office Experience

• Medical Records

• Time management

• Data entry

• Multilingual

• Administrative Experience

• Organizational skills

• Information management

Certifications and Licenses

Food Safety Certification

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