Customer Service Sales Manager
Resume:
Rob Junker
Exceptional operations leader
Houston, TX 77002
*********@*******.***
Analytical and results-driven professional with extensive experience impacting organizational performance by leveraging data and systems thinking in various business roles. Authorized to work in the US for any employer
Work Experience
Client Consultant
Acorn Stairlifts - Houston, TX
December 2018 to Present
Work with potential customers to assess staircase mobility needs and develop in home solutions. Generated over 4 million dollars in sales from 2019 through 2022. Also assisted with any customer service needs when contacted.
Field Technical and Sales Manager
Nielsen Company - Houston, TX
March 2014 to April 2018
Experienced manager with a distinguished career and outstanding record of achievement through excellent management performance. Effective and detailed, with the ability to create and execute strategic, high-value solutions. Possesses the capacity to attract, recruit, mentor, manage, and retain productive teams and lead them in the execution of strategic initiatives that are key to the mission in both stable and unstable environments. Adept at leveraging solid communication and mentoring skills to lead teams that promote internal and external business relationships and strengthen customer confidence. Small business consultant
Kumon US - Houston, TX
2012 to 2014
Consult with business owners to achieve financial profitability and meet all corporate targets. Consulted on all aspects including process improvement, operations efficiency, recruitment, training, HR policies, product development, finance, and customer service. Small business investor/operator
Investor in GBR Restaurants Inc
2011 to 2012
Investor/Operator in quick service restaurant. Scouted locations, obtained government concessions, negotiated vendor agreements and leases, led financial strategy, targeted, recruited, hired, trained, and mentored employees while establishing excellence in quality and delivery. Achieved profitability within a year and excellence in budget, purchasing and labor. PHONE 346-***-**** I *********@*******.*** I WEB LinkedIn
• New business start up
• Operations Leader
Regional Manager
The Nielsen Company - Houston, TX
June 1995 to March 2011
Experienced manager with a distinguished career and outstanding record of achievement through excellent management performance. Effective and detailed, with the ability to create and execute strategic, high-value solutions. Possesses the capacity to attract, recruit, mentor, manage, and retain productive teams and lead them in the execution of strategic initiatives that are key to the mission in both stable and unstable environments. Adept at leveraging solid communication and mentoring skills to lead teams that promote internal and external business relationships and strengthen customer confidence. Education
BS in Management
Purdue University-Main Campus - West Lafayette, IN Skills
• OPERATIONS (10+ years)
• FIELD OPERATIONS (10+ years)
• MARKET RESEARCH (10+ years)
• PROJECT LEADERSHIP (10+ years)
• Business Consulting (2 years)
• Sales Management (2 years)
• Process Improvement (10+ years)
• Recruiting (10+ years)
• Business Analysis (10+ years)
• Business Development (5 years)
• Product Development
• Strategic Planning
• Profit & loss
• Operations management
• ERP systems
• Management
• Field service
• Budgeting
• Quality assurance
• Team management
• Marketing
Links
https://www.linkedin.com/in/robjunker
Additional Information
EXPERTISE
Engagement
Field Operations Efficiency
Customer Rescue
Project Leadership
Market Research
Contact this candidate