Customer Support Account Manager

Ronnie J. Davenport

Mobile: 661-***-****

Hm: 661-***-****

email: ********@*********.***

SUMMARY

Sales Executive, Manager and Director with 15+years of Account Management and Business development experience in the Telecom industry.

Excellent relationship building and leadership skills. Highly experienced in working with CRM systems Siebel/Salesforce to maintain sales funnels. Highly organized and detail oriented with a strong desire to overachieve and be a sales team leader.

Highly approachable technical professional with 10+ years of pre- and post-sales experience across, mobile services, telecommunications, UCaaS, SaaS, cyber security, Network Structured Cabling, Datacenter, and managed IT services.

PROFESSIONAL EXPERIENCE

AEi Communications California 12/2017-01/2022

Sales Director, Western USA

Manufacturer of guest room IP/SIP and Analog phones for

PBX systems and Cloud Based Solutions and products in the hospitality industry.

I work with, sell, inform, and educate our Channel Sales-Distributors/Resellers on our products and solutions.

Owning the entire sales process, driving new revenue to close and exceeding sales targets.

Signed and onboarded new alliance partnerships with over 20 additional content providers, leading all aspects of opportunity exploration, contract negotiations, implementation strategy, product/testing requirements documentation and account management.

Managed the entire staffing sales process from prospecting to close.

Maintained close relationships with key client management to ensure satisfaction and future sales.

Generated sales revenue in new accounts.

Worked closely with the recruiting team to ensure delivery of the customers and responsible for achieving the agreed business targets of the individual team.

Frontier Communications Long Beach, CA 04/2015-10/2017

Major Account Executive-CPE

Selling Customer Perm Equipment-Servers, Adtran PoE Switches, Wi-Fi Access Points, Mitel, Avaya, Cisco Phone Systems, SaaS, Security Cameras, Structured Cabling

Selling: Optical Internet-Fiber, DIA, Ethernet Point to Point- VPLS and Colocation D/R- Solutions

Finished YTD Quota at-100% both years.

Effectively sold side by side top sales executives while recognizing and driving best practices and key behaviors

Consistently exceeded monthly activation and product sales.

Designed successful outbound B2B sales initiatives and coached/trained hand-picked AE for impactful execution.

Cultivated a leading sales team including sourcing

Established a market strategy to pursue sales leads through IT partners, cold calling, and networking events to promote IT and networking solutions.

CenturyLink, Los Angeles, CA 09/2010-12/2014

Strategic Account Manager

Strategic account management and sales of data infrastructure, bandwidth optimization, and software application deployment achieved by understanding my customer’s mission critical data and time sensitive information requirements.

Selling-SIP, MPLS, Data Center, Cloud, DR, Adtran-CPE, UCaaS/SaaS-Cisco & ShoreTel, Managed Services/SD-WAN

Selling SaaS Renewals, Consulting Services and Support/Training

Picked for specialized sales team selling all communication, information and security applications, platforms and services.

Sold software/SaaS and technical solutions for access, authentication.

Vertical Markets - Major Retail establishments, Law Firms and Technology Accounts

Large Deal $70K MRC retail Deal Sold in 2011

Large Deal $65K MRC Data Center Deal Sold in 2013

Average Revenue $1.5 Million per year

- 216% YTD Quota

- 101% YTD Quota

Premiere Global- Los Angeles, CA Sold Audio & Web Conferencing and ZOOM Virtual Meetings 07/2009-08/2010

Major Account Executive

Cisco WebEx Adobe Connect and Brain Shark platforms

Vertical Markets - Hospitality Accounts

Large Deal $23K MRC Hospitality Audio Conferencing Deal Sold

Average Revenue $50K MRC sold to a major Hospitality account

- 105% Quota

AT&T-Los Angeles, CA

Account Manager 01/2003-05/2009

Acquisitions/Growth Sales-Targeting Verizon customers and new locations over to AT&T

Account Manager to an assigned module of AT&T midmarket to Enterprise business accounts

Customer support and sales team lead responsible for solution design engineering, sales, and implementation

Complex billing and services analysis, support, and issue management and resolution

Designed and implemented strategic sales structure for solution sales

Built and ran Operations, Business Development, Sales, and Account Management.

Vertical Markets - Aviation and Aerospace

*Average Revenue $1.2 Million per year

- 109% YTD Quota

- 120% YTD Quota

- 113% YTD Quota

EDUCATION

BA Communications California State University, Northridge, CA

ACHEIVEMENTS

Designed and launched new strategy that improved overall productivity and customer satisfaction.

SOAR Selling to "C" Levels

Selling Under the Influence/ 4 Types of Decision Makers

TOP AWARDS Rookie of the Year 216% YTD Quota (CTR) - MRG Showdown Presentation Winner (AT&T) - Top Sales Representative LA Metroplex-Q1

Contact this candidate