Baby Sitter Service Representative

Tiffany Cook

Primary: 443-***-**** • **********@*****.***

OBJECTIVE

To secure a position as a customer service representative where I can use my exceptional interpersonal and communication skills combined with my problem-solving skills to resolve customer issues and foster a positive relationship between the customers and the company.

QUALIFICATIONS

•Proven ability to actively listen and communicate clearly with clients by phone, email and in person.

•Possess strong interpersonal skills used in establishing customer relationships.

•Very skilled at resolving conflicts, handling complaints, settling disputes, resolving grievances and negotiating with others.

•Experienced in analyzing needs and developing solutions.

•Ability to be flexible and adapt to changing situations.

•Strong ability to understand and follow specific instructions and procedures.

•Demonstrated commitment to ongoing education and professional development.

•Computer competency including knowledge of Microsoft Office: Word. PowerPoint, Excel

•Proficient in documenting activities and interactions.

WORK HISTORY

Johns Hopkins Hospital- Nutrition, Baltimore, MD July 2021-Presnt

•Works independently and implements the nutrition meal plan as ordered by the physician and as planned by the clinical dietitian.

•Reports to the Nutrition Assistant Supervisor.

Primerica - Agent, Baltimore, MD April 2020-Present

•Finding potential workers that want to make more money

•Finding Potential Clients who wants any kind of protection

•Signing paper work for new clients and team members

Minority Business Directory - Telemarketer, Baltimore, MD September 2020-March 2021

•Works in a remote setting assisting clients, maintaining policy documents, handling objections, answering phone calls and organizing workflow to maximize efficiency

•Provides various services depending on clients’ needs acting as a liaison between company goals and customer pain points analyzing need and developing solutions.

•Negotiates and interacts with varied client base, encouraging clients to join team or to receive services

Baby Sitter - Sitter City, Hollywood, FL August 2009 – Sept 2018

•Performed childcare duties in several locations, adhering to the specifications of the assignment; locations in included in-home, afterschool programming and child care centers

•Provided child supervision, prepared meals, monitored and ensured safety in restrooms and play areas

•Created lesson plans utilizing company template when not provided by client

Volunteer Teacher - Kingdom Kids Academy, Hallandale Beach, FL January 2013 –April 2013 Collaborated with parents to plan and organize a range of special activities for children.

•Established a positive relationship with the children by designing creative games and unique activities.

•Managed security and safety by insuring only approved persons can visit during the specific hours.

•Prepared and executed a daily schedule of routine tasks.

Child Care Provider - Vankara Daycare Center, Miami, FL Feb 2009 - April 2009

•Plan and implement developmental programs, based on the observations of individual children.

•Responsible for the preparation and coordination of an activities curriculum for children throughout the day. Assist with the indoor and outdoor supervision of the children, providing a healthy and safe environment.

Child Care Provider - Kid Zone Daycare Center, Opa-Locka, FL June 2008 - Dec 2008

•Plan and implement developmental programs, based on the observations of individual children.

•Assist with the indoor and outdoor supervision of the children, providing a healthy and safe environment.

•Observe and document children's growth, behavior and development, for subsequent discussion with parents.

EDUCATION

•John Hopkins University - Contact Tracing Certificate - Baltimore, MD 2020

•Accounting Certificate - Miami Job Corps Center Miami Gardens, FL 2007

•High School Diploma - Miami Job Corps Center Miami Gardens, FL 2006

•Academy of Entrepreneurship Early Education - Miami Lakes Educational Center, Miami Lakes, FL 2005

•American Heart Association Heart saver CPR, FIRST AID, AED Certificate- Baltimore, MD 2021

•American Red Cross Adult, Child, Infant First Aid/ CPR/AED Certificate- Baltimore, MD 2021

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