Sundara H McWhirter

Portland, OR

Professional Summary:

• Dedicated and team-oriented professional with over 17 years of background in customer service and healthcare.

• Well versed in administrative work, scheduling, provider relations, insurance verification, claims, medical billing, accounts receivable, data entry, patient care, and customer service.

• Experienced in handling inbound and outbound calls with the ability to take 50-100 calls per day in a fast-paced work environment.

• Proficient with MS Office Suite (Word, Excel, and Outlook) and other company-based systems. Professional Experience:

Customer Service Rep

Well Fargo Bank Remote, OR September 2022 to Present

• Works in the consumer credit cards department assisting customers with billing, dispute, and or other services.

• Acts as first point of contact providing necessary support and routing customer to correct departments as needed.

Customer Service Rep

Consumer Cellular Remote, OR August 2021 to March 2022

• Worked remotely to deliver a world-class experience for Consumer Cellular customers during every interaction.

• Answered inbound calls from customers looking for help.

• “Right Fit” Consumer Cellular services and products that best meet the customer’s needs.

• Translated techno-lingo into real-world terms.

• Provided personalized customer service by establishing rapport and present a positive, friendly attitude. Care Partner

Willow Place Assisted Living Newberg, OR August 2019 to July 2021

• Responsible for resident services which included hygiene, showering, toileting, dressing, life enrichment activities, housekeeping, laundry, meal services and other tasks as assigned. Personal Care Attendant

Prestige Assisted Living at Chico Chico, CA December 2015 to July 2019

• Provided personal assistance and support services for elderly, disabled, acute or chronically ill people who require short-term assistance or ongoing support.

• Worked with residents who have chronic and/or complex medical conditions, physical or cognitive disabilities, or who require end-of-life care.

Housekeeping and Environmental Services

Enloe Medical Center Chico, CA March 2015 to December 2015

• Performed housekeeping duties including waste removal, dusting, and cleaning of fixtures and surfaces.

• Removed soiled linens; Clean, sanitize and make beds. Office Manager

Margaret Davidson, L.C.S.W Chico, CA June 2008 to May 2015

• Responsible for accounts receivable, medical/client billing for 150 -200 clients.

• Performed duties of contracting, provider relations, and insurance company correspondence.

• Data Entry and Data File Maintenance on several software platforms.

• General maintenance of office - manage housekeeping, appliance and equipment and office supplies inventory.

• Planned and scheduled meetings and was also responsible for maintaining calendar. Sundara H McWhirter

Portland, OR

Product Director

Trails Ventures, LLC/ PVDepot.com Chico, CA September 2011 to March 2013

• Utilized MS Excel and Magento eCommerce software to update product information, images, inventory on a multi-million-dollar global website.

• Focused on the user experience by ensuring pages had detailed product descriptions and the highest quality imagery for over 6000 products.

Customer Care Professional

United Healthcare Chico, CA June 2010 to September 2011

• Assisted customers with medical benefits, claims, flexible spending accounts with a 99.8% satisfaction index

• Researched complex issues across multiple databases and work with support resources to resolve member issues

Contract Employee

Robert Half International/Office Team San Francisco, CA March 2008 to April 2010

• Performed administrative and clerical duties to various employers.

• Responsibilities include making travel and meeting arrangements, preparing reports and financial data, training and supervising auxiliary support staff, and customer and client relations. Front End Supervisor

Whole Foods Market Walnut Creek, CA July 2006 to March 2008

• Trained and supervised cashiers and courtesy clerks.

• Oversaw front end department and resolves customer service situations.

• Consistently meet/exceed established productivity, schedule adherence, and quality standards. Adhere to quality improvement initiatives.

News Writer/Reporter

Deer Creek Broadcasting

KPAY-AM News Radio Chico, CA July 2005 to January 2006

• Write and produce news in a timely and non-biased fashion.

• Write, edit copy, edit audio and deliver newscasts to a small market network.

• Prepared news content for use throughout the scheduled news day. Education:

B.A. in Communications/Media Arts/Public Relations - California State University, Chico, CA 2006

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