Customer Service Quality Assurance

PHILLIP HICKS

Snellville, GA ***** 678-***-**** adw3rf@r.postjobfree.com

In-depth Quality Assurance Specialist with success in prioritization and multitasking. Exceptional communication and organizational skills. Committed to paying impeccable attention to reviews and auditing procedures. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Understanding of Evaluation Methodologies

Business Intelligence Data Modeling

Performance Metric

QA Management

Maintaining Clean Work Areas

Audit Reports

Technical Reporting

Consulting

Regulatory Understanding

Sound Decision-Making Abilities

Quality Assurance Process Optimization

Work Orders

Preventative Maintenance

Workflow Monitoring

Data Accuracy

Technical Documentation

Internal Audits

Workflow Charts

File Management

Warehouse Operations

Team Leadership

Final Inspections

Verbal and Written Communication

Daily Logs

Customer Satisfaction

Standards Interpretation

Safety Protocols

Sampling Procedures

Quality Assurance

Productivity Benchmarks

Problem-Solving Skills

Communication Proficiency

Quality Assurance Training

Safety Procedures

Quality Assurance Requirements

Customer Service

Quality Improvement

Lead Quality Assurance Specialist, 09/2018 - 01/2023 Walmart.com – Atlanta, CA

Educated employees on specific QA standards and confirmed maintenance of standards. Monitored product standards and quality-control programs. Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.

Inspected, verified and documented quantifiable characteristics of finished goods by comparing against customer specifications and company quality standards.

Received and shipped transfer orders

Set and monitor production goals

Enforced and uphold safety and integrity

Troubleshoot Operational issues Day to Day

Senior Quality Assurance Specialist, 05/2009 - 08/2018 Walmart.com – Atlanta, GA

Inventory control ( cycle count, audit and profile Fulfillment center) Exit out Tranfers orders, Return to vendor orders and Liquidations Created and implemented the Standard Operating Procedures for the Reclaims process. Reducing damage PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

inventory by 30%

Created and implemented a more efficient way of filling orders. Production increased by 12% Bachelor Of Social Science

Ashford University (MSC) - Clinton, IA

Master Of Business Administration: Business Administration And Management Capella University - Minneapolis, MN

Social Work: Advance Youth Development

Harold Washington College - Chicago, IL

EDUCATION

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