Bernadette G. McDonald

**** ********** **** **** *******, PA 19380 E-Mail: adw3rd@r.postjobfree.com 610-***-****

Objective: To re-enter the workforce on a full-time basis and be able to leverage my diverse experience in business, customer service, sales and administration in a fast-paced environment.

Strengths:

Goal oriented with strong communicative skills, customer service skills and problem-solving skills. Strong learning aptitude with the ability to manage multiple priorities. Possesses a strong work ethic with a close attention to detail. Excellent team player, dependable and loyal employee. Proficient in MS Office suite of applications, Google Docs, Appfolio as well as most popular social media sites.

Education:

Immaculata University, Immaculata, PA

B.A. Economics; Business Administration

Professional Experience:

RAD Diversified REIT, Inc. 2022-2023

Utilities Manager

Responsible for the invoicing of 300+ properties in PA., FL., NJ., TX., ID.and CA.

Responsible for maintaining industry websites in order to access accounts.

Responsible for charging tenant ledgers for utilities when applicable.

Responsible for resolving water issues/disputes with the Philadelphia Water Company.

Safe Harbor of Chester County, Inc. 2019-2021

Program Staff

Responsible for handling intake of new residents.

Assisted in securing housing, long term stability goals and charting future paths.

Maintained safety as well as handed out medications to residents.

CW Landscape 2015-2021

Office Manager

Billing and invoicing.

Created and maintained customer database.

Responsible for handling customer inquiries.

Responsible for scheduling appointments, opening and disbursing mail.

Maintain office inventory and order supplies as necessary.

Schedule group meetings and maintain calendar for 2 partners.

Transamerica 2012-2015

Customer Service Representative

Used customer service and interpersonal skills to answer calls regarding retirement and life investment calls. Processed medicare supplement and life insurance claims.

Documented customer inquiries and followed up on outstanding items in a timely manner.

Safeco Life and Investments 2000-2005

Group Sales Representative

Assessed employee census information for eligibility for self-funded medical plans.

Assisted the Regional Group Manager in maintaining her book of business through broker and third-party administration meetings.

Handled renewals and reviewed all medical information for potential large claims.

Maintained contact with the case manager for her assessment on diagnosis, prognosis and treatment costs for any employees with current pathology that may result in a large claim.

Created and maintained employee census reports for underwriting purposes.

Professional Affiliations and Certifications:

Quickbooks 2015

Certified in Adult, Child and Infant CPR

References Available Upon Request

Contact this candidate