Quality Assurance Regional Director
Resume:
Suzanne Walker, RN
Phone: 352-***-**** Email: ********@*****.***
Address: *** ********* ***, ********, ** 32750
Executive Summary
Versatile, compassionate, and dedicated Director of Nursing with over 10 years of experience providing oversight of clinical services and quality care/assurance systems. Consistently demonstrates ability to leverage knowledge of current standards of care, combined with extensive experience in providing management of patient focused medicine. Keen ability to promptly recognize serious operational issues and recommend solutions to other staff to produce higher level care when needed. Adept at enforcing quality assurance through patient advocacy and implementation of ethical standards with compliance while developing guidelines and training staff to improve clinical performance. Currently seeking a Director of Nursing position by demonstrating the following key strengths and experience.
Key Strengths
Nursing Management
Program Development
Project Management
Regulatory Compliance
Patient Advocacy
Risk Assessment
Patient Satisfaction
Operations Management
Organizational Leadership
Physician Collaboration
Budget Administration
Staff Training/Supervision
Contract Negotiation
Process Improvement
Team Leadership
Care Plan Development
Patient Assessment
Change Management
Conflict Resolution
Treatment Planning
Quality Assurance
Career Overview
Bedrock of Winter Park · Interim Director of Nursing Aug. 2022 – April 2023
Provided oversight of the nursing staff and overall operations of the facility.
Evaluated and directed all licensed staff.
Established goals for the nursing department and enforced compliance policies.
Decreased return to hospital rate from 28% to 7%.
The Parks Health & Rehabilitation · Interim Director of Nursing Mar. 2022 – Aug. 2022
Established a clinical team focused on providing quality resident care.
Reviewed potential and established admissions in order to prepare and provide quality care,
Hired and trained new staff members to increase retention.
Maintained regulatory compliance.
Coquina Health & Rehabilitation · Interim Director of Nursing Feb. 2022 – Mar. 2022
Managed the nursing department during the transition of ownership.
Maintained the clinical processes put in place by the new company.
Educated all licensed staff on the policy and procedures related to the clinical process.
Lake Mary Health & Rehabilitation · Director of Nursing Jul. 2021 – Dec. 2021
Responsible for overseeing daily operations of the Nursing Department while supervising and training staff to promote retention and stronger clinical outcomes.
Hired and onboarded new employees, reviewed quality measures to improve star quality, and evaluated performance to increase patient satisfaction.
Consulate of West Altamonte/Lake Parker · Director of Nursing Feb. 2019 – Jul. 2021
Fostered strong working relations with all departments to form a dedicated team.
Successfully maintained zero complaint citations in the last 16 months.
Significantly reduced pharmacy cost by working closely with consultant and following formulary.
Monthly Casper “scrubs” to maintain quality measure scores.
Received a deficiency free annual survey while at Consulate of West Altamonte.
TLC/The Villages/Astoria Healthcare · Director of Nursing Jul. 2018 – Jan. 2019
Managed all aspects of the nursing department.
Closely reviewed all referrals to maximize census to increase revenue.
Instrumental in maintaining a 5-star quality measure status.
Worked closely with the Medical Director to ensure quality of care for all residents.
Career Overview (Continued)
Southern Healthcare · Regional Director of Clinical Services 2017 – 2018
Worked closely with management teams to develop and implement processes.
Identified and resolved issues, while managing staff.
Assisted facilities in surveys.
Reviewed facility systems such as falls, infection prevention and control, admissions and discharges, weight loss, pressure ulcers and suggested improvements in processes where needed.
Winter Haven Health & Rehab · Director of Nursing 2016 – 2017
Spearhead all facets of nursing operations including staffing, training, performance management, quality assurance, cost control, and patient safety.
Lauded by management as one who “exemplifies professionalism, confident clinical leadership, and sound survey management” while leading nurse management “to the highest standard this building has seen in years.”
Instrumental in scrubbing CASPER report to increase star rating in Quality Measures from 2 stars to 5 stars.
Broke record by realizing zero clinical citations from complaint survey since assuming role.
Closely review all referrals to maximize census, vital to achieving revenue targets.
Exercise strong talents in labor management to reduce overtime and increase employee satisfaction levels.
Lakeland Hills SNF · Director of Nursing 2015 – 2016
Scrutinized and scrubbed CASPER report monthly to continually increase star rating.
Prepared and guided staff through MDS re-survey to result in zero complaints.
Achieved significant reduction in RTH and enhanced nursing care to result in zero in-house pressure ulcers.
Championed reduction in pharmacy expenses, decreased rental utilization by 60%+, and orchestrated employee relations initiatives to substantially lower staff turnover.
Additional Experience
Heritage Healthcare · Director of Nursing/Clinical Manager/ADN/Nurse 2013 – 2015
Tallahassee Memorial Hospital · RN/Charge Nurse 2011 – 2013
Florida Department of Corrections · Registered Nurse 2008 – 2011
Education & Credentials
Bachelor of Science in Nursing (in progress)
Associate in Nursing, Bainbridge College
Associate in Dental Hygiene, Darton College
RN License, State of Florida – Active
BLS, ACLS, Infection Preventionist Certifications
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