Data Entry Customer Service
Resume:
Deborah Gonzales
Experienced HVAC Dispatcher
Griffith, IN 46319
*************@*****.***
I have 18 years of Dispatching in the HVAC Field. I am bilingual, have great customer skills and I enjoy interacting with people.
Authorized to work in the US for any employer
Work Experience
Dispatcher
Perfect Home Services - Aurora, IL
January 2023 to May 2023
The company had me work remote dispatching techs to their jobs, answering customer calls, directing customer complaints/concerns. Keeping customers updated about their appointment. Keeping close communication with the techs. Scheduled appointments for customers that needed a new HVAC system replacement. They had me utilizing the software ServiceTitan. I dispatched HVAC Techs and Plumbing Techs.
Dispatcher/Customer Service/Receptionist
Around The Clock Heating & Air - Crown Point, IN
February 2017 to May 2022
I took calls from customers, scheduled appointments and dispatched them to the HVAC Technicians. I used dispatch.me for scheduling and dispatching. I kept customers updated and I did follow up calls after a job was complete. Picked up parts from suppliers and received incoming shipments.
• Performed data entry for customer information and orders
• Set up client appointments
• Provided assistance to clients
• Answered phone and assisted customers with changes
• Created customer appointments
• Confirmed payments, refunds, etc.
• Resolved payment and order disputes
Dispatcher/Customer Service/Receptionist
Acosta Heating & A/C - Griffith, IN
January 2006 to February 2017
I took calls from customers, scheduled appointments and dispatched them to the HVAC Technicians. I used dispatch.me for scheduling and dispatching. I kept customers updated and I did follow up calls after jobs were complete. Picked up parts from suppliers and received incoming shipments.
• Provided assistance to clients
• Answered phone and assisted clients with changes
• Created customer appointments
• Confirmed payments, refunds, etc.
• Resolved payment and order disputes
Education
High school diploma
Penn Foster - Scottsdale, AZ
October 2022 to Present
Skills
• Dispatching
• Customer Service
• Bilingual
• Data entry
• Typing
• Cold Calling
• Phone Etiquette
• Computer Skills
Contact this candidate