Center Representative Service
Resume:
KIMBERLEY INIGUEZ
Modesto, CA 95351
************@*****.***
OBJECTIVE;
Dependable and Motivated Clinical Assistant proudly offering over 25 years' experience with a background in fielding phone calls, communicating care plans and handling all appointment scheduling
for busy physician offices. I am confident with a compassionate demeanor and experience preparing
patients for their examinations. Collection of demographics of patients to obtain health information
and overseeing front desk operations. I am personable and professional willing to take the time to
comfort patients and lend a hand to nursing staff and physicians. Promoting effective organizational
and communication skills. I am skilled in organizing and multi-tasking with a pleasant manner and
the willingness to work as part of a cohesive team or in an independent role. Ready for a new position
involved in supporting patients by delivering a high level of care. Patient Service Representative
Stanford Medicine Partners/UHA
Dec. 2021 to Present
● Coordinating front desk by following the correct workload to provide efficiency for the patients and physicians.
● Checking in/out patients
● Collecting copays
● Sending messages electronically yo the department pools and to the physicians.
● Faxing, scanning and copying
● Answering telephones
● Supporting patients with their concerns or questions they have.
● Verification of health insurance
Clinical Assistant
Stanford Children's Health -
Clinical Assistant II
Pleasanton, CA
July 2016 to October 2020
• Kept an eye on supplies for both the front office and restocking items several times per shift.
• Interacted closely with practitioners, nurses and patients and used effective interpersonal, active
listening and communication skills.
• Appointment scheduling by phone and in-person for a practice with multiple physicians.
• Observed strict confidentiality and safeguarded all patient-related information.
• Collected and processed copayments and out-of-pocket charges using Epic.
• Set and manage patient appointment schedules using Epic.
• Worked as part of team to ensure proper care of patients
• Strive to keep operations running smoothly by coordinating with physicians, management and co-
workers
• Greet patients and established the purpose of their visit to ensure timely completion of check-in
procedure.
• Perform all tasks with a patient-centered focus while seeking opportunities for improvement.
Call Center Representative
Stanford Children's Health - Menlo Park, CA
November 2014 to May 2015
• Delivered patient support to 500-1000 callers in an average day.
• Provided information to patients.
• Documented in Epic database each inquiry and resolution.
• Guaranteed positive patient experiences and resolved all patient complaints.
• Kept abreast of rapidly evolving technology to provide knowledgeable patient service
• Managed wide variety of patient service and administrative tasks to resolve customer issues quickly
and efficiently.
• Built patient confidence by actively listening to their concerns and giving appropriate feedback.
Education
Associate in Criminal Justice
AIU Online - Hoffman Estates, IL
January 2010 to May 2012
Skills
• Epic
• Emr
• Telephone
• Outlook
• Cpr
• Etiquette
• Team b
uilding
• Computer Literacy
• Pediatrics Experience
• Medical Office Experience
• Phone Etiquette
• Insurance Verification
• Telehealth/ My Chart experience
Contact this candidate