Sales Associate Customer Support
Resume:
Sopheara Ly
receiving, stocking and shipping materials to improve production flow. Ensures a clean
and safe work environment by carefully arranging heavy products and utilizing heavy machinery.
Lowell, MA 01850
************@*****.***
make display of duties like checking product quantity and quality, taking product orders, packing items, following safety protocols, labeling containers, and keeping the working area clean and organized.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Shipping and Receiving Clerk
Teledyne Technology - Billerica, MA
June 2022 to November 2022
• Manages the shipment and receipt of all products, materials and supplies.
• Collaborates and communicates with logistics technicians, customer service representatives, service providers, and others involved in the shipment of receipt of products.
• Tracks, traces and updates the status of incoming and outgoing shipments.
• Maintains a clean, near and member ready area.
• Promptly unloads trucks and deliveries and sorts and stocks receivables.
• Maintains an accurate log sheet of daily moves, scanning inventory and counting accurately.
• Engages with vendors and drivers with a positive attitude.
• Provides additional backup support for shipping and receiving department.
• Scanning and sorting incoming and outgoing stock.
• Receiving, stocking and stacking.
• Pulling, packing and loading.
• Good written and verbal communication skills.
• Strong sense of time organization and urgency.
• Able to work independently and within a team.
Shipper/Receiver
Alkermes, Inc. - Waltham, MA
February 2022 to March 2022
• Maintain loading dock areas in an orderly fashion.
• Handles receipts from carriers; unpacks and checks condition and content of deliveries against purchase orders and packing slips.
• Once contents have been confirmed, initial and date the packing slip and receive purchase orders into Oracle.
• If there is a problem with contents, you need to work with purchasing to resolve.
• Deliver incoming mail and packages to customers daily and pick up mail and packages to be mailed and shipped.
• Maintain all shipping and receiving operations at the loading dock.
• Responsible for Returns and Credits processed through the receiving side of the Oracle system.
• Interact with customers and vendors to ensure effective customer service.
• Maintenance of database files (i.e., mail/lab list for each floor).
• Deliver all mail and packages to individual offices, labs or work areas of staff.
• Sort mail and place in individual mailboxes daily.
• Operate UPS and FEDEX package system for shipping hazardous/non-hazardous packages.
• Perform other related shipping/receiving duties as required.
• Ability to follow oral and written instructions.
• Team player committed to quality and working effectively with others.
• Act in a professional manner and have good customer service, be detailed oriented; well organized; efficient worker with good communication skills.
• Knowledge and experience in shipping/receiving.
• Working knowledge of mailing systems.
• Ability to lift and carry items weighing 75 pounds Shipping and Receiving
Straumann Group - Andover, MA
June 2021 to September 2021
• Prepare documents, such as packing slips and shipping orders to route products
• Determine shipping method for products, using knowledge of shipping procedures, routes, and rates
• Record the needed shipment data, product information, charges, space availability, and damages and discrepancies for reporting, accounting, and recordkeeping purposes
• Manage and maintain inventory of stock
• Work with a computerized system to input information and print shipping labels (SAP-System)
• Prepare and complete orders for delivery or pickup according to schedule (load, pack, wrap, label, ship)
• Receive and process warehouse stock products (pick, unload, label, store)
• Keep a clean and safe working environment and optimise space utilisation
• Communicate and cooperate with supervisors and coworkers
• Follow quality service standards and comply with procedures, rules and regulations
• Examine shipments to ensure they match the invoice and accurately receive orders.
• Prepare shipping orders
• Take a proactive role in supporting the Team and providing customer support while maintaining the highest level of integrity.
• Ship instruments upon completion of calibration.
• Expedite instruments to keep shipped orders together.
• Keep loading dock and shipping/receiving area clean and organized.
• Maintain organization of instruments on incoming and outgoing shelves.
• Receive, stock, and/or deliver goods, other supplies
• Ensure shipping documents and purchase orders are correctly received and processed and instruments are properly packed and organized for safe shipment.
• Perform other related duties as assigned.
Sales Associate
Payless ShoeSource - Nashua, NH
January 2019 to March 2019
• Greeted customers and directed them to sales
• Processed inventory shipment and preparing necessary paperwork
• Stocked the shoes in the appropriate places
• Counted back change in the correct amounts
• Interacting with customers and assisting in sales constitute the general responsibilities Payless ShoeSource sales associate jobs carry.
• Additional job duties may include ringing up purchases, retrieving shoes from shelves and back storage areas, and answering telephones.
• Basic understanding of shoes and shoe sizing benefits prospective workers.
• Potential employees should also possess friendly and personable attitudes. Education
Associate's in Accounting
Middlesex Community College - Lowell, MA
September 2019 to Present
High school diploma
Lowell High School - Lowell, MA
August 2016 to June 2019
Skills
• Inventory Control
• Customer support
• Load & unload
• Time management
• Pallet jack
• Leadership
• Marketing
• Stocking
• Microsoft Word
• ERP systems
• Microsoft Excel
• Order picking
• Customer service
• Computer Networking
• Help desk
• Communication skills
• Warehouse management
• Sales
• RF scanner
• Programmable logic controllers
• Oracle
• Pricing
• Merchandising
• Microsoft Office
• Order Picker
• Freight
• SAP
• Organizational skills
• Logistics
• Heavy lifting
• Accounting
• Research
• Laboratory experience
• Order fulfillment
• Materials handling
• Calibration
• Packaging
• Supply chain
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