Customer Service System Administrator

SUNITHA THODPUNURI

678-***-**** *******.**********@*****.***

ServiceNow System Administrator (CSA)

Supportive and collaborative leader. Passionate and dedicated life-learner. Detailed and motivated ServiceNow System Administrator with training in Information Technology Service Management (ITSM). Bringing 9+ years of Accounts Payable/Receivable experience including management, customer service, and vendor relations. Seasoned professional with a Master’s Degree in Computer Applications. Seeking to use new and existing system admin skills within the ServiceNow ecosystem to design innovative and cost-effective solutions. SKILLS

ServiceNow Platform Administration Create Views & Reports Build Workflows ServiceNow ITSM Fundamentals ITSM Implementation ServiceNow Administration Advanced Customer Service Management Accounts Payable Accounts Receivable Vendor Relationship Microsoft Windows Microsoft Office Word, Excel Google Sheets & Docs SQL Zoom Slack PROFESSIONAL EXPERIENCE

TechBridge Technology Career Program – ServiceNow NextGen Extern, Atlanta, GA 10/2022 – 12/2022 Hands-on experience with ServiceNow administration, configuration, maintenance, and CMDB knowledge gained through 10-week technical training program focused on ServiceNow Fundamentals, ITSM Fundamentals/ITSM Implementation.

• Showed initiative by leading team of six (6) in project design from conception.

• Designed the flow utilizing flow designer; plus configured, customized, and development within the ServiceNow platform.

• Capstone Project: Developed Employee Travel approval process using ServiceNow using Catalog Items and Designer flow.

• Training Project: Designed and Implemented Roadside Assistance project as part of the training. Penske Automotive Group, Duluth GA Accounting Clerk 08/09/2021 – Present Managing A/P functions for two (2) store locations.

• Posting invoices into Reynolds and Reynolds Automotive software

• Processing of vendor payments and employee expenses reimbursement Tours Limited, Duluth, GA 02/2013 – 03/2020

Manager, Accounts Payables / AR coordinator 04/2015 – 03/2020 Accounts Receivables & Payables Specialist 02/2013 – 03/2015 Led a team of three (3) account specialists as A/P manager distributing and tracking department accountabilities; also A/R coordinator reconciling invoices and maintaining ledgers.

• Prepared and reviewed contracts with customers ensuring compliance of agreed upon terms.

• Prepared Customer invoices per services provided. Recorded Customer deposits and payments.

• Reconciled customer invoices. Reconciled daily payments and receivables. Collected customer payments.

• Communicated with vendors on invoices and payments.

• Prepared and compiled data for Tax compliance (1099 and others).

• Prepared P&L statements for each product/tour.

• Approved expense reports of independent contractors; Paid and recorded vendor invoices in database. EDUCATION CERTIFICATIONS

Masters in Computer Applications Osmania University, Hyderabad, India Certified ServiceNow System Administrator (CSA) – Cert # 240*****-**/2023

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