Management
Resume:
Jack Williams
Columbus, OH *****
***************@*****.***
A very diverse and motivated individual with over 7 years of professional management experience surrounding the Automotive, Inventory, and customer service. Equipped with a strong background in IT and sales. Looking to be established with a company that provides opportunity for growth and advancement.
Authorized to work in the US for any employer
Work Experience
Service Manager
Germain Motor Company - Columbus, OH
December 2018 to January 2023
Supervised brand location team of 15+ service technicians, mechanics, service advisors, car porters, and other automotive service department employees. Management of all automotive service department paperwork, including repair orders, invoices, maintenance records, and payment collection from customers and third parties for services rendered. Manage fleet of over 20 courtesy vehicles; ensuring appearance, maintenance and contract records were current.
Verified warranty and service contract coverage, developing estimates, writing repair orders, filing claims and maintaining customer rapport and records.
Oversee service team, auto service staff, and vehicle repair processes to deliver a positive service experience and maintain profitability
Liaising with service technicians and parts department about workload and ensuring parts are available when needed.
Maintain inventory of administrative and automotive supplies with daily cycle counts and purchasing needed items.
Answering questions about service outcomes and scheduling and booking appointments, vehicle drop- off, and vehicle pick-up.
Trained and certified power equipment operator used to load and unload service materials and parts. Forklift (Stand up & Sit down) and Cherry Picker.
Maintain and control payroll information by collating, calculating and entering data. Motor Vehicle Inspector
KAR Global - Columbus, OH
April 2016 to December 2018
Conduct inspections of vehicles detecting damage, missing parts and mechanical problems; prepare and submit report of vehicle condition, repair/replacement cost estimates and related documentation. Complete on-site field audits fulfilling inventory of all floor planned vehicles including investigation of unaccounted inventory.
Maintain current knowledge on manufacturer updates and changes concerning vehicles, body shop labor, rates, and parts and labor charges.
Help the company reduce arbitration vehicles and auction liability by completing excellent inspections with a high attention to detail
Inventory Manager
AutoUpLink Technologies, inc - Dublin, OH
April 2015 to April 2016
Lead a team of 10+ employees to receive and record stock as its delivered and shipped out; including vehicles, operating supplies, and products while maintaining daily records of shipments, invoices and analyzing different suppliers.
Monitor and maintain inventory levels; purchases, maintenance database, and physical counts. Document accurate vehicle condition reports detecting damage, missing parts and mechanical problems with photos.
Assist maintaining dealership's website inventory and appearance. Oversee the intake and reconditioning processes for all purchases and trade-in vehicles. Ensure all window stickers are created and properly placed on newly arrived vehicles for display on the sales floor or lot.
Used Car Director
Toyota West - Columbus, OH
August 2013 to April 2015
Establish plans, goals, practices/processes, and performance standards for the Used Vehicle Operations Department.
Develop and document procedures/practices for used vehicle acquisition, reconditioning, and pricing activities.
Monitor and maintain inventory levels; purchases, maintenance database, and physical counts. Conducting effective appraisals of trade-ins and purchases Oversee the intake and reconditioning processes for all used vehicle trade-ins and auction purchases to provide direction and oversight to all parts, repair and detail regarding the reconditioning Utilize the input from retail Sales Managers, current market sources/research, and information from the dealership’s automated inventory tools to determine buy list information making purchasing decisions. Establish the initial pricing of used vehicle inventory, working with all retail Sales Managers to achieve optimal desired sales volumes and gross profit. Education
Associate of Arts
The Ohio State University - Columbus, OH
November 2013 to May 2016
Skills
• Microsoft Office (10+ years)
• Customer Service (10+ years)
• Inspection (5 years)
• Auditing (3 years)
• Data Entry (8 years)
• Purchasing (4 years)
• Inventory Control (5 years)
• ERP Systems (3 years)
• Claims Processing (2 years)
• Service Writing (3 years)
• Fleet management (2 years)
• Supervising experience (5 years)
• Management (4 years)
• Auto Estimating (3 years)
• Payroll (2 years)
• ADP (2 years)
• Forklift (2 years)
Certifications and Licenses
Microsoft Certified Professional (MCP)
February 2011 to Present
A+ Certified
April 2012 to Present
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