Customer Service Claims Adjuster

DAVID PULVER

Surprise, Arizona ***** 602-***-**** adw3o6@r.postjobfree.com

Extraordinary Customer Service skills with Excellent telephone techniques and Superior in person expertise. Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives. Extraordinary Customer Service focus

Exceptional Telephone Techniques

Excellent Computer and electronic device skills

Customer Relations

Customer Service and Assistance

Customer Retention

Negotiation

Verbal and Written Communication

Owner/Operator, 02/2006 - 11/2022

Canyon State Enterprises – Scottsdale/Surprise, AZ Founded and managed retail firearms business, growing revenue to $97,000 in first year. Managed day-to-day business operations.

Evaluated suppliers to maintain cost controls and improve operations. Trained and motivated employees to perform daily business functions. Prepared bank deposits and handled business sales, returns and transaction reports. Performed statistical analyses to gather data for operational and forecast team needs. Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success. Put together realistic budgets based upon costs and fees for successfully operating business. Claims Specialist, 03/1989 - 02/2006

Western National/CNA National – Scottsdale, AZ

Administered mechanical breakdown claims for: automobiles, trucks, motor homes and Harley Davidson motorcycles.

Responsible for resolving claims issues with: customers, shops and CNA Agents Managed over 50 customer calls per day

Exclusive Legal Department Claims Adjuster/Negotiator Trained new claims adjusters and customer service personal Assisted in development, Claims Red Desk adjuster

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Created nationwide network of mechanical inspectors Worked closely with CNA Information Systems Department to develop claims adjuster and customer service

Developed Dealership Relations Department, enabling constant contact with our selling dealerships and nationwide Harley Davidson Dealerships (including Canada) Assisted in developing credit card payments to shops/dealerships for authorized claims payments Service Advisor, 01/1984 - 03/1989

Courtesy Chevrolet – Phoenix, AZ

Delivered Extraordinary Customer Service

Awarded General Motors Chevrolet Division "1989 Service Advisor of The Year for Phoenix/Los Angeles zone for Customer Service Excellence"

Established service repair account with Internal Revenue Service (IRS)-Phoenix Division Worked with dealership management to accept credit card payment for aftermarket service contact authorized claims payments

Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Documented problems and corrective actions to maintain records. Interpreted diagnostic results to provide accurate repair recommendations. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Delivered prompt service to prioritize customer needs. Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Trained new personnel regarding company operations, policies and services. Pleasantly greeted customers and asked open-ended questions to better determine needs. Developed Service Department Advisors Team concept Service Advisor/Body Shop Manager, 01/1979 - 03/1984 Lou Grubb Chevrolet – Phoenix, AZ

Developed Excellent Customer Service skills

Became Top Service Advisor of 7 service advisors for Automobile Service Drive Became exclusive Service Advisor for Customer Service issues direct from Dealer Principal-Mr. Lou Grubb

Awarded Government Service Administration (GSA) service account that included GM Extended Warranty claims

Promoted to Body Shop Assistant Manager

Help develop Preferred status Body Shop Repair facility with State Farm Insurance, Farmers Insurance, American Family, Allstate Insurance companies

EDUCATION

Associate of Science: Business Administration, 09/1999 University of Phoenix - Tempe, AZ

High School Diploma: 03/1976

Salome High School - Salome, AZ

ASE Certified Technician, Parts, Body and Paint - Automotive Service Excellence- 1980-2005 Licensed Federal Firearms Licensee - 2001-2022

Enjoy spending time with family and friends

Collecting automotive and firearms collectibles

CERTIFICATIONS

COLLECTIBLES, GOLF

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