Service Clerk Customer
Resume:
Michael Lathers
Hamilton, New Jersey. 08610.
**********@*****.***
Education
ITT Technical Institute, Marlton, NJ June 2013 – September 2015
Associate in Applied Science (Computer Networking Systems)
Cumulative GPA: 3.92
Skills
Computer assembling and maintenance.
Troubleshooting hardware and software problems.
Installing and configuring the peripherals, components and drivers
Installing software and application to user standards
Utilize computer software such as Microsoft Windows, Microsoft Word and Microsoft Office including PowerPoint
Configuring and troubleshooting desktops, laptops and servers
Familiar with hardware tools like servers, printers, VoIP, networking and telecommunications devices
Troubleshooting of personal computers
Write and interpret binary codes
Excellent customer service skills and ability to communicate
Manage and direct co-workers and employees successfully
Take leadership initiative in most working environments
Demonstrate strong work ethic
Work efficiently in both an independent and team atmosphere
Job Experience
Arby’s, Willingboro, NJ
Cook, Jan 2013 to Dec 2013
Prep food, Cook, Customer Service
Shoprite, East Windsor, NJ
Food Service Clerk, July 2010 to June 2011
Prep food, Cook, Inventory, Customer Service
KW Inc., Ewing, New Jersey
Cabinet builder, September 2007 to February 2008
Built and installed custom cabinets as requested by customers
Provided quality services witch increased customer satisfaction
Premier Exterior, Hamilton, NJ
Training Manger, April 2006 to September 2008
Trained new employees on setting up free estimates for home remodeling
Interacted with up to 50 employees daily through group or one on one sales debriefing
Attended job fairs, high schools and colleges to recruit new trainees
Assigned designated areas to groups; collected leads and verified the validity of each estimate
Maintain records for all gathered data in Excel
Wipro Technologies (Comcast/NBCU)
Security Analyst, Dec 2015 to Aug 2018
Trouble shoot VPN authentication and connectivity issues,
Trouble shoot authentication issues to devices (Routers, switches),
Created KB articles for training new employees,
Trained new employees.
Use of various ticketing systems,
oJIRA
oArcher
oService Now(NBCU)
Use of various software during daily work duties
oActive Directory
oCADA
oVIP manager
oArchsight (Comcast/NBCU)
oArcsight command center/Logger
oRSA command center
oKnowledge Center (NBCU)
Capitol Refrigeration
Call Coordinator, April 2019 to April 2020
Answer in coming service calls
Schedule typical service calls
Dispatch emergency calls
Work with part and services to make sure all parts needed are ordered
Follow jobs to completion
oEnsure all parts have been ordered
oSchedule follow up service calls when parts are received
oLog parts and labor hours to ticket and forward to billing
Amazon Warehouse
FC Associate 1, Oct 2021 to June 2022
Induct packages
Pull packages from conveyer belt and place on correct buffer rack
Stow packages to proper stow bag
Pick and stage carts to proper area for delivery drivers
Help delivery drivers load trucks
Traffic control
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