Customer Service Call Center

Cesar Escudero

El Paso, TX *****

915-***-****

**************@*****.***

Work Experience:

Alorica Call Center – October 2020 to October 2022

Customer Service Inbound calls for Direct TV and Bank of America.

Assist customer updating account information via email/chat document in computer database.

McDonald’s Restaurant - December 2019 to September 2020

Customer Service/Cashier

Inbound customer orders.

All aspect of housekeeping

Barnes and Noble Book Store – January 1991- June 2016

Customer Service for Inbound call and walk in customers.

All administrative duties including bank reconciliations and deposits.

Documentation of all Inventory and ordering books.

Cashier and merchandize book. All aspect of housekeeping for safety OSHA

Education: EPCC: Pharmacy Tech – 2 years

High School Diploma

Skills:

Call Center/Inbound/chat/emails/social media

Customer Service

Microsoft Office

Medical Terminology/Records

Bilingual

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