Appeals Representative - National Remote

Debbie Corley

*** ********** ****, *******, ** 30906 706-***-****

SKILLS

Excellence in the field of Data entry as well as uplifting communication with clients and team members throughout the day, I have found due diligence and kindness creates an environment of creative productivity. Tech-savvy with an uncanny ability to learn new software quickly. Proficient in utilizing Microsoft Word, Excel, Frazer Computing and DealerTrack registration and title solutions. Able to create task, labels, document, and files utilizing email platforms Gmail, Yahoo mail, and Outlook. Maintained electronic and hard copies of all pertinent records, schedules, invoices, and payables. In all things, I have a professional, patient and “people-first” attitude. As a proponent of excellence in above and beyond customer service, my customers always have multiple ways to contact me. Every conversation documented for whomever may follow up. To ensure my customer knows their value in my organization, their request is acknowledged immediately upon receipt. Promptly, I will connect the right people to solve the issue. Never afraid to over communicate, innately going above and beyond expectations to understand my customer’s vision, create strategies resulting in improved productivity and subsequently the bottom line. Delivering on my promises and taking every opportunity to thank my customer is as paramount to providing great customer service as is always keeping in mind the customer is always right and the backbone of every thriving organization.

EXPERIENCE

Auto trends of Augusta Inc., Augusta, GA – Office Manger (Hybrid Remote) November 2013 - PRESENT

• Supervise day to day operations in collaboration with President as well as a trusted key holder with responsibility of bank deposits up to 6 figures.

• Streamline office protocols, organize filing system, order supplies, troubleshoot, and prepares financial statements using Microsoft Excel. Ensures compliance with government regulations.

• Excellent time management skills and the ability to remain calm under pressure and adverse circumstances.

• Analyze documents, troubleshoot & repair office issues, and prepare Analytical reports..

• Data entry, establish pertinent facts to draw valid conclusions having the ability to interpret technical instruction in mathematical or diagram form. Many times, dealing with abstract and concrete variables. Discount Automotive, Augusta, GA - Administrative Assistant / Title Specialist March 2005 - September 2013

• Created and maintained a well-organized office file system and prepared weekly payroll, account receivable reports and payables due.

• Utilized Wayne Reeves software when selling cars, printing point of sale documents, finalizing the sale and posting invoices.

• Registered all automotive sales with the state in compliance to Georgia law. Palmetto GBA, Augusta, GA - Trainer / Medical Claims Processor July 1998 - February 2005

• Created training quick scan sheets and manuals for OCR.

• Entered Medical Claim forms compliant to HIPAA guidelines verifying correct diagnosis for completed procedure in a production environment.

EDUCATION

Augusta Technical College, Augusta, GA – AA (Associate in Electromechanical Engineering Technology January 1986 - May 1990l

Provided academic training and technical skills pertaining to electric and mechanical systems with an understanding relating to the science, engineering, and mathematics of process control. Students leave the program with a superior knowledge of electronics technology, automated control systems, mechanical systems, PLC’s, motors & drives, microcontrollers along with circuits and devices. Also included was industry workplace safety. Kerr Business College, Augusta, GA - Medical Front Office Specialist Diploma May 1997 - December 1998

Prepared graduates to provide support in a medical office. Providing instruction in document formatting, anatomy, and medical terminology along with aspects of medical billing, coding and insurance processing. Candidates are instructed in proper telephone etiquette as well as directing telephone calls to appropriate staff. Graduates are trained to proficiently; schedule & confirm patient appointments, diagnostics surgeries, or consultations; operate office machinery; and assigned tasks.