Data Entry Operator, Administrative Assistant, IT, Director
Resume:
DEBRA ANN HARDESTY
*** ***** ******, ********, ** 26501
Cell Phone 304-***-****, Email: **********@*****.***
OBJECTIVE
Seeking a position that suits my skill set.
EXPERIENCE OVERVIEW
Administrative, Computer/Software Support, Customer Service, Advising
Technical Support and Special Projects -
Dependable professional with years of experience in providing effective and comprehensive support to health care professionals, administration, faculty, staff, students, and the community. Possess the highest degree of integrity, supported by a consistent record of maintaining confidentiality. Adaptable to changing situations. Ability to maintain effective and efficient work practices.
WORK EXPERIENCE
West Virginia University, Eberly College of Arts and Sciences, Department of Chemistry, Morgantown, WV
Administrative Secretary Senior (Full-time, 37.50 hours per week) 12/2022-Present
Currently cross-trained with former supervisor to be knowledgeable and able to perform duties of the Administrative Assistant during the interim period until position is filled.
oDepartmental accounting, budget tracking and management, payroll, departmental initiative management and tracking of finances, maintains and manages daily operations, assists faculty and students with the travel funds and internal grant process, adheres to policies, procedures, and regulations while processing documents mandated by the University, State and/or Federal government regarding purchasing, travel and hiring.
oProvides administrative support to coordinate Chair’s calendar by scheduling meetings and appointments.
oMaintain listservs for department.
Provides administrative support to directive leaders, faculty, and staff within the department.
Creates surveys and compiles data.
Purchase supplies and reconcile procurement card purchases.
Maintains departmental room reservations.
Attend faculty meetings and record minutes for distribution.
Oversees departmental events.
Communicates with internal and external individuals via oral and written communication.
Self-directed and initiative-taking to multi-task individually or with a team.
West Side Telecommunications, Morgantown, WV 11/2021-10/2022
IT Technician (Full-time, 40 hours per week or more)
Use Innovative Systems Elation program to access incoming service trouble tickets. Analyze, evaluate, and research data service issues to establish a plan of action to resolve issues. Add new accounts, provision customer access to equipment, test service access and update ticket system. Updates Microsoft Office documents (Excel spreadsheets and Word lists).
Provide desk side computer support for company employees. Setup new computers – install software, add printers and drivers, setup accounts. Maintain functionality of current computers, accessories (webcams/microphones) and printers. Maintain maintenance report.
Short-range and long-range projects: Prepare software program instruction handouts and presentations. Refurbish old modems for use (test functionality, update firmware, repackage for distribution to customers). Receive and scan in new shipped modems in Elation Financial Purchase Order program. Deliver to front office for customer distribution. Instruct new employees with online insurance registration during onboarding process.
West Side Telecommunications, Morgantown, WV 07/2021-11/2021
Billing Specialist (Full-time, 40 hours per week or more)
Use Innovative Systems Elation program to process payments: credit accounts and payment reports.
Access online banking account to enter service account deposits.
Establish payment plans and quote service pricing.
Field incoming calls to provide customer service - submit service requests and service trouble tickets.
United Talent Temp Agency, Westover WV (Wassick Novelty) 06/2021-07/2021
Administrative Assistant (Full-time, 40 hours per week)
Received checks, currency, and coins. Prepared deposits. Transported deposits to bank location.
Using QuickBooks, generated payments to companies, modified employee accounts as needed, and processed payroll to generate employee checks for distribution.
West Virginia Junior College, Morgantown, WV 04/2021-05/2021
Admissions Advisor (Full-time, 40 or more hours per week)
Provides advising to students in the nursing program.
Sutton Public Library, Sutton, WV 04/2018-03/2021
Assistant Director (Part-time, 30 hours or more per week)
Provides service to patrons in a library setting: find specific reading materials online and onsite, instruct and assist with computer usage, fax, copy, scan to email. Field incoming calls. Open and close library.
Liaison to vendors and distributors. Prepare and submit book orders. Catalogue books in Sierra database program.
Create spreadsheets, flyers, brochures, and reports. Update records and manuals. Maintain and establish subject files. Create and maintain suspense files. Purge old files and records. Proficient in Microsoft Office and other software including word processing, spreadsheets, databases, presentation software, internet browsers, e-mail, and search engines. Maintain room reservation schedule. Maintain cash drawer. Receive and document payments.
Supervise volunteers, prepare deposits, enter financial data, reconcile accounts, submit timesheets, and pay invoices in absence of Director.
Prepare and execute programming for children and adults.
Plan my workday daily to accomplish multiple tasks that may include conflicting priorities and deadlines.
Interpersonal communication - I communicate with internal staff and diverse members of the public on routine matters.
Provide notary service to patrons.
Chair, Youth Services Roundtable – 2020-2021
Chair Elect, Youth Services Roundtable – 2019-2020
Mountain Recycle, Gassaway, WV (Solid Waste Authority, Sutton, WV) 09/2017-03/2018
Recycle Assistant (Part-time, 20 hours per week)
Sort and organize recycle donations.
Accompany manager to site locations to retrieve recycle products.
Community Care of West Virginia, Information Technology, Weston, WV 08/2015-09/2017
Information Technology Specialist (Full-time, 40 hours per week)
Help Desk first point of contact for health care users (physicians, nurses, and staff) to receive technical/hardware/software remote and desk side support.
Resolves issues and notifies technicians with individual specialties of outstanding issues needing their expertise.
Creates computer, email, and other accounts as requested by Site Managers. Activates accounts and assigns account groups on network. Prepares equipment for dissemination to users. Modifies inventory/property based on new/used equipment assigned to users.
Prepares Expense and Help Desk Ticket Reports.
West Virginia University, Ctr. for Service & Learning and Regents BA Program, Morgantown, WV 07/2014-08/2015
Program Assistant II (Full-time, 37.50 hours per week)
Provides administrative program assistance to the Director.
Determines eligibility of transfer students for admission processing. Manage electronic student records.
Liaison to the WVU Registrar's office, Admissions, Expert Business Office, and other affiliated Community Partners. Communicates daily and collaborates with the Developmental Specialists, Program Coordinator, and Operations Coordinator.
Hires, supervises, and coordinates workflow of the Federal Work Study students.
Adheres to policies & procedures, while processing documents mandated by the University, State and/or Federal government regarding purchasing, travel and hiring. Explains these factors to coworkers and director as needed.
Documents expenditures and queries data, based on specified parameters for the Director's periodic review.
Coordinates with Associate Dean's assistant to initiate work order request with the facilities department.
Serves as teaching assistant as needed.
Provides technical assistance as needed.
West Virginia University, School of Nursing, Office of Nursing Research, Morgantown, WV 05/2014-06/2014
Grant Resource Associate (New position created based on school reorganization) (Full-time, 37.50 hours per week)
Provides grant proposal preparation support to research faculty and collaborating researchers from other institutions for external and internal grant submissions.
Email and call collaborators to solicit information for a business purpose. Coordinates the collection and incorporation of supporting documents from all affiliated parties involved for the successful submission of grant proposals.
Prepares, enters, and uploads information and documents into the select grant agency software, website and/or program.
Prepare formal reports/correspondence using advanced layouts such as columns, graphics or charts.
Format and develop tables. Develop templates.
West Virginia University, School of Nursing, Office of Nursing Research, Morgantown, WV 04/2012-05/2014
Office Administrator (Promoted within School of Nursing) (Full-time, 37.50 hours per week)
Manages the day-to day operations of the Office of Nursing Research and PhD Education Program.
Fiscal Administration – budget development and management.
Independently prepares documents in final format, applying spelling, punctuation, and grammar principles.
Preparations and dissemination of policies and procedures.
Hiring, supervision, and evaluating of support staff. Verifies and approves time worked.
Evaluates effectiveness of fiscal and administrative operations and makes recommendations and/or takes corrective action, as necessary.
Conducts training sessions as needed.
Written instructions for distribution in the office.
Coordinates the workflow of the office.
Reviews letters, reports, and requests.
Logged and established routing and suspense dates for correspondence, documents, or project activities.
Provides administrative support to the Endowed Professors: maintains calendars, coordinates travel, clerical support, arranges & facilitates internal & external meetings.
Administrative Associate (Full-time, 37.50 hours per week) 03/2012-04/2012
Provides administrative assistance to the Associate Dean for Research.
Maintains calendar for the Associate Dean.
Coordinates events such as seminars and conferences.
Maintained sufficient inventory and supply records. Maintained computer software - updated as needed.
Provides clerical/administrative/clerical support to the faculty affiliated with the office.
Records management: Updates faculty database as needed.
Hires and supervises work-study, student workers and graduate research assistants.
Manages day to day activities in the office to include greeting incoming visitors, fielding calls, delegates tasks and trains work study students and graduate assistants.
Coordinates and processes travel, places orders with vendors and prepares procurement card paperwork for departmental purchases, processes mail.
Maintains Excel record of department budget expenditures for review monthly and for comparison/reconciliation to reports generated from the MAP system.
Archived and disposed of records in accordance with employer’s policies and regulations.
Update policy and procedures handbook.
Use mail merging functions.
Entered data in SPSS.
West Virginia University, Office of Information Technology, Morgantown WV 02/2010-03/2012
Information Systems Technician (Full-time, 37.50 hours per week or more)
Help Desk Consultant for Inbound Support Services. Provides first-level telephone-based technical support in solving significantly complex technical problems. Utilizes Service Desk Express application to ensure accurate, timely technical support to the user community.
Accomplish projects such as inventory/computer maintenance, learn various software and systems to better assist and instruct end users (examples: Microsoft Office, Dreamweaver, GroupWise, Internet Explorer, Windows 7, Adobe Acrobat Professional, STAR INB/Banner).
Office of Information Technology Staff Advisory Council Chair – 2010.
MyAccess Fair Consultant – 2010.
West Virginia University, College of Physical Activity and Sport Sciences, Morgantown, WV 07/2007-02/2010
Administrative Secretary Senior (Promoted within School of Physical Education) (Full-time, 37.50 hours per week)
Provides technical and troubleshooting assistance as requested.
oInstructs/assists academic faculty and administration with designated projects. Example: creation and modification of electronic files, scanning, file conversion, and presentation preparation.
oInstall/uninstall software as needed.
oCreate and maintain Access Databases.
oUpdated records and manuals, and purged old files and records as necessary and appropriate.
Faculty Search Coordinator and primary contact – Liaison to applicants and search committees. Create itineraries; schedule interviews, meetings, travel, lodging and reservations. Confirm payment for search activities and functions.
oSearch results; successful hire of six employees during 2007-2008.
Administrative support for senior professionals (Associate Dean/Affirmative Action Representative, Chair for Sport Studies, Chair for Coaching and Teaching Education) and academic faculty; to include fielding incoming calls, scheduling of electronic calendars and coordinating meetings.
oWork with faculty to finalize forms, manuscripts, and budgets for grant submission.
oBack-up to the Dean’s Office Administrator.
oCoordinate the College colloquium series research luncheons (catering, reservations, invitations, and payment).
oGraduate Assistant Tuition Waiver Program Coordinator (Counsel students of requirements and eligibility, confirm student eligibility and work with Chairs to finalize approved requests and notify students).
oFaculty Tenure files Coordinator.
oSupervisor (Temporary employees) – Trains, Assign Tasks, monitor progress, and complete evaluations.
West Virginia University, School of Physical Education – Sport Studies, Morgantown, WV 05/2005-06/2007
Administrative Secretary (Full-time, 37.50 hours per week)
Provides technical and troubleshooting assistance as requested.
oInstruct/assists academic faculty and administration with designated projects. Example: creation and modification of electronic files, scanning, file conversion, and presentation preparation.
oInstall/uninstall software as needed.
oModified graphics/used drawing software for course materials and marketing documents.
oChoose most appropriate software based on the nature of the work and my knowledge of the features of the full range of software types; create documents using multiple software types.
Faculty Search Coordinator and primary contact – Liaison to applicants and search committees. Create itineraries; schedule interviews, meetings, travel, lodging and reservations. Confirm payment for search activities/functions.
oSearch results: successful hire of six employees during 2005-2006.
Administrative support for administration and academic faculty; to include fielding incoming calls, scheduling of electronic calendars, coordinating meetings, prepare routine letters or correspondence.
School Coordinator – WVU United Way Campaign 2005-2006. Helped school to not only increase participation by 29.16%, but also raised more in donations than previous years.
West Virginia University, Division of Planning, Morgantown, WV 04/2003-06/2005
Administrative Secretary Senior (Full-time, 37.50 hours per week)
Provides technical and troubleshooting assistance as requested.
Assists professional staff with designated projects. Example: creation and modification of electronic files and modification of departmental website.
Administrative support for professional staff; to include fielding incoming calls, scheduling of electronic calendars and coordinating meetings.
Projects
oSpace Assessment – File storage unit availability increased after performing a space assessment, acting on consolidation, and archiving recommendations.
oBudget Office Files Assessment: Increased accessibility effectiveness of files by categorizing and chronologically reorganizing file storage units.
oBoost staff morale by organizing birthday and holiday celebrations.
West Virginia University, Pharmaceutical Systems and Policy, Morgantown, WV 03/2002-04/2003
Administrative Secretary (Full-time, 37.50 hours per week)
Administrative support for Chairman, Faculty, and Graduate Students, to include fielding incoming calls, coordinate meetings, travel arrangements, and class materials preparation.
Order supplies, process requisitions and travel forms.
Modify website and provide other technical support as needed.
Accept Research Corporation and State funding charges in electronic systems and maintain documentation of purchases. Generate Oracle reports via MAP for review. Submit cost transfers of funds as needed.
West Virginia University, Urology, Morgantown, WV 10/2001-03/2002
Program Assistant II (Full-time, 37.50 hours per week)
Basic science administrative research assistance.
Grant Process Coordinator – edit manuscripts; submit applications and results to funding agencies/publishing editors. Monitor purchases and maintain financial database by entering charges and credits. Provide summary/detail reports for review.
Supply Ordering Manager – serve as vendor liaison and receive supplies. Monitor purchases and maintain financial database by entering charges and credits. Provide summary/detail reports for review.
West Virginia University, The Wellness Program, Morgantown, WV 04/1997-10/2001
Program Assistant I (Full-time, 37.50 hours per week or more)
Departmental Website Coordinator and primary contact during creation, design, and maintenance of department website to better market available programs.
Technical Support – Install software, database design, spreadsheet creation, reporting, and management assistance to provide more effective and efficient program progress information.
Health Risk Assessment Software specialist – learned functionality to train other employees of software functions to provide a Health Risk Assessment service to healthy and at-risk participants.
Assisted with compilation and preparation needed to result in the department receiving the Gold Well Work Place Award in 2001 and the Gold and Bronze Well Work Place Award in 1998.
Administrative support for Manager and Research Associate – manages incoming calls coordinate meetings, travel arrangements, generate Oracle reports via MAP and complete special projects.
Grant Process Coordinator – edit manuscripts; submit applications/results to funding agencies/publishing editors.
Supply Ordering Manager – serve as vendor liaison, receive supplies, and pay invoices.
Wellness Program Committee Member and WELCOA (Wellness Councils of America) Program Affiliate 1997-2001.
West Virginia University, Pediatrics – Birth Score Office 03/1996-04/1997
Data Entry Operator (Full-time, 37.50 hours per week)
Enter data provided by West Virginia Hospitals, manage incoming calls, and greet visitors.
Files documents, using pre-established, standardized system.
Department Stores: Kmart, Jordache, LA Joe, Hecks; Westover, WV (Full-time and part-time, twenty and/or 40 hours per week) 06/1989-03/1995
Served as 605 Clerk – Liaison to distributors for returning damaged merchandise.
Received deliveries.
Checked in merchandise.
Lay Away Clerk
Stocked shelves.
Priced merchandise.
Cashier.
Associated Dental Technicians, Clearwater, FL 1992-1993
Receiving/Shipping Sterilization Clerk (Full-time 40 hours per week)
Received incoming cases. Sterilized and delivered to technicians.
Prepare and ship back to senders once completed.
Update shipping logbook.
COMMUNITY SERVICE
WVU Staff Council 2023
Friends of the Library Fund Raising Events, Braxton County, WV 2018-2021
Mountaineer Food Bank Affiliate, Braxton County, WV 2018-2021
Gassaway Baptist Church, Gassaway, WV – Growth Group Facilitator 2015-2016
American Red Cross - Floor Representative 2011
United States Primary Presidential Election, Morgantown, WV – Poll Clerk 2008
WVU United Way Campaign – School Coordinator and Department Coordinator 2004-2006
TRAINING
International Sports Sciences Association (ISSA) Master Trainer (Education Ongoing) 2022
Certified Personal Trainer, Group Exercise Instructor, Nutritionist, Exercise Therapy
Certification, Strength and Conditioning, Transformation Specialist, CPR
Certification Program
Fiber Optic course 2021
Foundations of Telecommunications Curriculum 2021
Homeschooling for Libraries 2020
READsquared Program – Website development 2020
Sierra Software Intermediate Cataloging 2019
NASA IV&V Education Resource Center – STARLAB 2019
Library Summer Reading Program Training 2019
Sierra Software – Beginner and Intermediate Cataloging 2018
Microsoft Office and other associated programs 1995-2017
EDUCATION
West Virginia University, Morgantown, WV 1990
Regents BA Degree Program, ongoing study
Monongalia County Technical Education Center, Morgantown, WV 1988-1990
Computer Technology and Systems, 2-year certificate
University High School, Morgantown, WV 1988-1990
General Education, Diploma
REFERENCES
Richard Giersch, Director
Entrepreneurial Programs Tech Connect WV
*********@*****.***
Tracy Wheeler, Business Operations Manager
West Virginia University
College of Physical Activity & Sport Sciences
********@****.***.***
Jack Watson, Dean
West Virginia University
College of Physical Activity and Sport Sciences
****.******@****.***.***
Terry Nebel
West Virginia University
Director (retired)
Help Desk Support
*******@*******.***.***
Contact this candidate