Krystel Gayle Harvey

Charlotte, NC ***** 980-***-**** adw3hp@r.postjobfree.com

Customer Service Representative – Tech Support

Professional with 10+ years of administrative office skills including secretarial, customer service, tech support, data entry, and call center. Passionate about the IT field and helping individuals. Skilled at working remotely.

• Telephone Skills • Software Databases • Data Entry

• Troubleshooting • Taking Financial Payment • Transferring Calls

• Filing • Customer Service • Inventory Management

TECHNOLOGY SKILLS

Software: Microsoft office, Slack (Group Chat)

Operating Systems: Windows 10

EXPERIENCE

SITEL Remote

USAA Status Claims Dec 2022-Present

Transferred calls to Adjuster

Provided general claim information to customers

Aaron’s Remote Customer Service / Sales Representative Sept 2022-Nov 2022

Sold furniture, appliances and electronics to customers

Helped customers with their issues

Wipro Remote

Customer Service Claims Feb 2022-May 2022

Transferred calls

Helped customers with their claims

Gave customers new cards, duplicates and etc.

Helped callers with their accounts and expenses

Conduent Remote Customer Service Representative Nov 2021-Feb 2022

Helped customers with their discounts for their phones and internet

Provided customers web portal assistance

Gave free tablets during their discount

Used government assistance to give discounted prices for their bill.

Integral Resources (Telephone Fundraising Support) Remote (Work from Home)

Call Center Agent Feb 2021- April 2021

Made between 12 and 16 calls per hour using a cloud-based software system

Accepted financial payments/donation via credit card and mail-in

Utilized software database to track donations

Followed proper company procedures and policies when making calls

Stayed up to date on training materials

Teleperformance Remote (Work from Home)

IOS Tech Support for Apple 2020 – Jan 2021

Troubleshot technology products including iPhone, air pods, etc.

Transferred customer calls to the appropriate department

Tower Legal Solutions, Lash Group (Temporary Employment) Charlotte, NC

Data Entry, Customer Service Oct 2019

Entered personal data into the system for individuals affected by natural disasters and qualified for temporary relief

Answered telephones, transferred calls, and provided customer service

Wells Fargo, Capital Wholesale Fence Charlotte NC

Mailroom Clerk / Receptionist Jun 2019 – Jul 2019

Served as clerical / warehouse secretary for the organizations

Assembled advertisement packages for the company to send to prospective clients

One Group (Spectrum), Market Source (Target), Goodwill, Wells Fargo Charlotte NC

Sales Marketing Oct 2018 – Feb 2019

Performed in-person sales, marketing, and advertising for Wi-Fi, internet, and cable services at Target

Provided Apple products tech support for Target customers including setting up new purchase, teaching how to use, troubleshooting, and providing guidance

JP Morgan and Mecklenburg Voter Registration Charlotte, NC

Phoenix Tapes, Mailroom Clerk, Administrative Office, Clerical Apr 2016 – Apr 2020

Answered phones and transferred calls

Sorted mail for distribution to various locations

Operated, regulated, and supervised the use of mailing equipment to ensure proper handling

Performed identification, screening, separation, and preparation of files for both preservation and disposition

Identified errors in filling system

Kelly Services, Bic Charlotte, NC

Warehouse Packer 2016

Prepared orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in the delivery area

Maintained quality service by following organization standards

Maintained safe and clean work environment by keeping shelves, pallet area, and workstations neat; maintaining clean shipping supply area; complying with procedures, rules, and regulations

EDUCATION

Ultimate Medical Academy Online

Medical Administrative Assistant Nov 2021 – Oct 2022

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