Front Desk agent

Mariah Cabrera

• 407-***-**** • ***************@*****.***

Professional Summary

Experienced brand representative with over three years of experience in retail. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. A friendly receptionist dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, answering phone calls, sending faxes, organizing mail and collecting messages to facilitate office communication. A welcoming hostess determined to give guests the best dining experience. Positive and upbeat with strong relationship-building abilities. As well as a helpful front desk agent that provides guests with all the knowledge and assistance they need in order to have the best vacation experience.

Skills

●Fashion trend knowledge

●Stocking and replenishing

●Merchandising expertise

●Exceptional customer service

●Multi-tasking strength

●Quick thinking

●Computer knowledge

●Sale expertise

●Cash register operation

●Problem-solving skills

●Sales training

●Appointment scheduling

●Team player

●Communication skills

Work History

Brand Rep Lead, 08/2016 to 03/2020

Hollister – Orlando, Florida

●Rang up customers by processing cash and credit payments

●Provided customer service using extensive knowledge of clothing

●Organized and stocked merchandise to keep necessary levels for sales demand

●Trained and developed new sales team associates in products, selling techniques and company procedures

●Applied security and loss prevention training toward recognizing risks and reducing store theft

●Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue

●Maintained organized, presentable merchandise to drive continuous sales

●Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs

●Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise

Medical Records Receptionist, 03/2018 to 01/2019

Acute Patient Care – Kissimmee, FL

●Accurately pulled patient records in timely manner

●Utilized eclinicals to manage and confirm patient data, such as insurance, demographic and medical history information

●Kept accurate log of all requests for medical information and records

●Interacted and communicated easily with department personnel and public

●Maintained accuracy, completeness and security for medical records and health information

●Communicated effectively with staff, patients and insurance companies by email and telephone

●Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers

●Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs

●Scheduled appointments for patients in the office or to referred facilities

Hostess and Guest Relations 03/2020 to 7/2021

Boathouse – Lake Buena Vista, FL

●Greet guests and check in reservations

●Arrange seating assignments within the restaurant to ensure steady flow of business

●Work together with fellow hosts and servers in order to maintain customer satisfaction

●Quick thinking and problem solving in order to come up with solutions in a fast-paced environment

●Answer inquiries about the restaurant and book reservations

Hostess 07/2021 to 12/2021

STK - Lake Buena Vista, FL

●Warmly and graciously greet all guests upon arrival

●Run Open Table System

●Seat guests based on guest preference, guest count in server stations and proper seating of room

●Accommodate special seating requests for guests whenever possible

●Relay messages to servers and bussers as needed

●Inspect table for proper presentation and completeness

Food and Beverage Seater 10/2021 to current

Tusker House at Walt Disney World - Lake Buena Vista, FL

●Greet and check in guests in for their reservations

●Make accommodations to reservations and notate any allergies

●Guide guests through the restaurant and seat at their assigned table

●Sanitize and set tables

Front Desk Agent 1/2022 to current

Loews Royal Pacific Resort - Orlando, FL

●Welcome and register guests in an outstanding friendly, professional, and efficient manner, assigning rooms which satisfy all special requests

●Obtain necessary credit and payment information from guests

●Provide detailed information about hotel facilities and operating hours

●Coordinate with other hotel departments to satisfy guest requests

●Perform check-out and cash handling activities in accordance with all hotel cashiering and credit policies

Education

High School Diploma: 05/2016

Cypress Creek High School - Orlando, FL

Associate of Arts: 12/2020

Valencia College - Orlando, FL

BS in Hospitality Management: 05/2025

University of Central Florida - Orlando, FL

Accomplishments

Became Hollister's Hollistar (employee of the month) in May of 2019 for excellence in customer service.

Contact this candidate