Customer Service Operations Specialist

Raul Martinez

Closer Hunter Leader

**** *. ******** **. ********, AZ 85224 480-***-**** ********@*****.*** Career Highlights

Demonstrated success as a top Sales Producer; consistently achieved sales expectations by identifying prospects, developing an exclusive customer base, and cultivating client relationships

Highly experienced with inbound and outbound sales, upselling, signing new business through client referrals, qualifying clients, managing multiple accounts, sales presentations, and product demonstrations

Successful working independently in a remote capacity and in a team environment; experienced collaborating with sales teams, leading new projects, mentoring new hires, and presenting sales results to executives

Proven success utilizing critical thinking to create customized packages to meet client needs Examples include IT/Tech packages, security solutions, and mortgage based financial packages

Excellent customer service skills; develop client relationships by practicing habits that demonstrate respect and build trust, including honoring commitments, listening attentively, being available, completing scheduled follow-ups, uninterrupted communication, delivering as promised

Employment History

1995 - 2001 MICROAGE, Technology Account Manager

2001 - 2005 AVNET, Account Manager

2005 - 2011 JP MORGAN CHASE, Loan Officer, Mortgage Broker

2011 - 2014 TECHNOLOGY SALES SOLUTIONS, Business Development / Sales

2014 - 2016 TALKING STICK CASINO, Bartender

2010 - Present WILD HORSE PASS CASINO, Bartender

2017 - Present AMAZON, Dispatch Operations Specialist / Transportation Professional Training, Education, Certifications

SalesForce

AWS Certification

John Burrows Training

Command The Message Training (CoM)

E-Commerce and B2B Management Training

Recipient of Service Star Award

Certified Notary Public, Maricopa County, Commission expiration 2034

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