Reservation Agent Customer Service

Brenda Chilcoat

***** ***** ****** ****

Apt ***

Grandview mo 64030

QUALIFICATIONS:

Giving customer service and meeting the client's needs to make their travel plans complete. Having the knowledge to find hotel rooms, car rentals and adequate air flights. WORK HISTORY:

Travel Counselor World Travel

2004 - 2020 10150 Ambassador Drive

Kansas City, Missouri 64052

Travel Counselor Travel and Transport

1998 - 2003 10220 N Executive

10220 N Executive Hills Kansas City, Missouri

Greet travelers with a smile and make travel arrangements as easy and care free as possible. Working knowledge of the system and how to obtain the information possible to give good customer service.

Develop trust with client by building good friendly rapport with questions. Sales Representative Gateway 2000

1995 - 1998 1414 Genessee

Kansas City, Missouri

Present product knowledge of components and the value of systems to purchase for home/business use.

Enter orders on line with several changes to the basic configuration and assigning an order and account number to identity system.

Build good rapport in order to get referrals for doing excellent service. Write up necessary paper forms on credits, changes, and refunds that might occur. Reservation Agent America West Airlines

1991 - 1995 10104 N Amity

Kansas City, Missouri

Take incoming phone calls from customers wanting to travel. Present the availability of flights, times, and dates. Create the reservation on line with a confirmation Transfer customer issues and vacation trips to the related departments EDUCATION:

William Jewell College Computer Inform Science

Liberty Hill 1991 - 1995

Liberty, Missouri

Washburn University Computer Inform Science

12th & College 1989 - 1990

Topeka, Kansas

Missouri Western College Computer Inform Science

Faraon & Woodbine 1987 - 1989

St Joseph, Missouri

Lafayette High School General Studies

5th & Highland 1962 - 1966

St Joseph, Missouri

Lindbergh Grade School General Studies

8th & Concord 1954 - 1962

St Joseph, Missouri

REFERENCES: Available Upon Request

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