SHERI STEPNEY

Learning and Development Specialist / Project Manager

SUMMARY

Innovative, detail-oriented Instructional Designer, Content Developer, and L&D Project Manager with extensive experience creating and implementing diverse eLearning solutions for Microsoft, Department of Defense, Oregon Department of Human Services, and several other private companies. Experienced in collaborating with government contractors, corporate executives, and management to deliver technical and soft-skills live, virtual, and web-based. Skilled at curating compelling and effective adult-learning materials, establishing branding/style guidelines, and managing content access within an LMS as well.

TECHNICAL PROFICIENCIES

Platforms

●Moodle and other Learning Management Systems (LMS), Microsoft: SharePoint (Site Owner), Articulate 360

Tools:

●Adobe Captivate, Articulate Storyline 360, SharePoint (Site owner) / Intranet, VPN, SnagIt, A/V recording/editing, JIRA Reporting, Microsoft Office: Project/Word/PowerPoint/Excel/Project (advanced), Power Bi Reporting, Devices Program Central (DPC)

CAREER EXPERIENCE

Team Red Dog/Microsoft (Program Management Office), Colorado Springs, CO 04/2021 – 11/2022

Change Management Support PM 04/2021-07/2021

Supported the Change Management PM with daily business activities.

●Worked as part of small team to successfully migrate all pages/content to a new MS SharePoint site.

●Maintained a quality intranet experience for Surface PMs and the PMO as well, using approved guidelines and compliance standards; responded to requests for site updates, additions and removals from a pool of over 2K users.

●Consultatively presented a solution for communicating content changes and to promote information flow.

Learning & Development PM 07/2021-11/2022

Designed simple (Tik Tok-style) and more advanced (branched), demonstrative, web-based eLearning solutions; inclusive of closed-captioning (scripting) and recorded voice-over, to support the daily workload of all Surface Program Managers. Met with Senior Leadership on a quarterly basis and presented proof of concepts; worked with vendors and subject-matter experts (SMEs) regularly, to identify and add topics for Roadmap Planning

●Worked with PMO Lead: to create a PMO Training Plan, to identify the objectives/lessons/topics to support Program Managers on-boarding, and successfully developed a guide to convey interconnectivity of the Surface team that the PMO supports.

●Created and managed a published page for users to access all eLearning content stored in the internal Learning Management System (LMS)

●Successfully published 100% of all Learning & Development content created to Microsoft Learning

Freelance Writing: UX Web Content / Business Plans / Grants 08/2020 – 04/2021

Ask IT Consulting/State of Oregon (DHS/SOQ), Salem, OR 11/2019 – 07/2020

Instructional Designer and Content Developer

Designed complex Computer-Based Training (CBT) curriculum for the Oregon Department of Human Services, Safety, Oversight & Quality. Worked with business stakeholders, vendors, and subject-matter experts (SMEs) to align the design and development of course content to organization needs as it adapted to organizational change. Established consistent processes and ensured learning paths aligned to roles. Assessed impact of training modules and adjusted based on feedback and goals. Ensured SCORM compliance on all projects.

●Successfully transitioned agency to a 3rd iteration of the software for an agency-wide rollout through a comprehensive training of end-users. Eased concerns, resistance, and apparent apprehension about the many changes users had experienced since implementing the new system’s previous iterations.

●Developed interactive and engaging eLearning materials to educate caregivers on understanding and responding to changes of condition at licensed care facilities.

●Converted a previous, contractually designed CBT from a Content Developer standpoint to a more structured approach.

Ark Solutions/State of Oregon (DHS/OHA) CAM Team, Salem, OR 10/2018 – 05/2019

ISD Professional/Business Analyst IV

Collaborated with the State’s Health Authority Centralized Abuse Management team to create virtual, asynchronous modules to replace in-person training for CAM staff. Consulted subject-matter experts (SMEs) and curriculum from instructor-led trainings to inform content. Ensured lessons were simulation-based, demonstrative, and complied with SCORM 1.2. Developed accompanying user manual to support trainees.

●Saved significant staff time by converting live trainings to computer-based modules.

●Volunteered to develop the bulk of the identified modules; completed successfully.

●Multiple modules submitted, all accepted by the Client.

Designosity, Colorado Springs, CO 09/2012 – 09/2018

Instructional Designer and Developer/Technical Writer

Led development of creative computer-based learning solutions based on adult learning theory and company’s training objectives. Utilized Adobe Captivate 2017 for course development. Wrote technical articles and created presentations to explain business changes, technical processes, and company workflows.

●Improved productivity by designing and implementing all internal training.

●Worked closely with different levels of employees to tailor to specific business needs.

●Transitioned paper training to electronic training delivery and guided management through this change.

Independent Contracts, Arlington, VA & Virtual 05/2008 – 09/2012

Instructional Designer

Created SCORM-compliant CBT materials for various government contracts. Provided project management and instructional systems design. Evaluated trainings for efficiency and effectiveness of learning outcomes and made recommendations for improvements. Served as liaison between company executives and management and contracting company.

●Matrix Resources/DISA Contract, Instructional Design Lead, 03/2012 – 09/2012

oTransformed 24K+ page document into comprehensive eLearning course for the Defense Information Systems Agency. Determined design approach and collaborated with client to ensure clarity and eliminate duplications.

●MetroStar Systems/NPS/USMC Contracts, Project Manager/ISD/NPS, 12/2010 – 04/2011

oOversaw Instructional Systems Design on a National Parks Services-US Marine Corp joint project to transition the usajobs.com candidate selection process to computer-based modules for hiring managers and potential candidates. Designed virtual, SCORM-compliant instructional content incorporating voice-over simulations.

●Concurrent Technologies Corp./DHS/FEMA, Training Analyst (Instructional Designer and Developer), 07/2009 – 03/2010

oCreated online curriculum for Continuity of Operations protocols for the Department of Homeland Security/FEMA, not previously addressed. Developed Instructor-Led Training modules (ILT) in addition to CBT.

●TrainIT Group, LLC/DoD/DCMA Contract, Content Developer, 05/2008 – 06/2009

oDesigned CBT and classroom-based training program based on adult learning theory best practices for the Department of Defense/Defense Contract Management Agency.

EDUCATION

●Business Coursework University of Phoenix, Arlington, VA

●Various courses and training while in the U.S. National Guard and Reserves

LICENSES & CERTIFICATIONS

●Certified Scrum Master Scrum Alliance – Issued April 2023; Expires April 2025

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