Entry Clerk Data
Resume:
Nicole Nolen
Exemplary Customer Service Representative
Forney, TX 75126
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Behavioral Health Technician
Haven Behavioral Healthcare - Frisco, TX
September 2021 to Present
Behavioral Health Technician
Haven Behavioral Healthcare - Frisco, TX
August 2021 to Present
Take care of patients needs. Help with detox and help with mental health needs. Grill chef/host
Ramen head - Rockwall, TX
November 2020 to Present
Somedays i was a host and seated guests and others i worked in the kitchen as line prep and grill chef Mental Health Technician
Perimeter behavioral hospital of Dallas - Garland, TX September 2019 to Present
Take care of mental health peds and adolescents. Taking care of hygiene,feeding, guidance and support. Caring and loving to help get them better.
Athlete (Sales Associate)
Nike - Terrell, TX
February 2019 to Present
Cashier
Walmart - Forney, TX
September 2018 to Present
Patient Register
Whidbey General Hospital - Coupeville, WA
May 2016 to Present
Register patients for appointments, ER and Scheduled Surgery. Schedule labs, xrays,mammograms,and surgeries. Reception answering phones and data entry. Discharging patients and admitting. Server/ Care giver
Mapleridge assisted living - Freeland, WA
March 2016 to Present
Serving residents meals, bathing, changing, transportation, and assisting with everyday life. Server/Hostess
Benihana - Plano, TX
January 2019 to April 2019
Temporary Employee
Labor Ready - Carrollton, TX
July 2014 to January 2016
Responsibilities
Reporting to work sites and doing odd jobs as needed. Skills Used
Housekeeping in hotels, Administration and Reception Reservation Agent
Telvista - Dallas, TX
January 2013 to July 2013
Responsibilities
Assist guest in creating new reservations, and/or modifying and making changes to existing reservations. Service Clerk
Arbys - Plymouth, MN
August 2012 to October 2012
Take customers orders proficiently
• Maintained a steady flow working in the drive thru
• Kept the restaurant clean and orderly providing a comfortable place for customers to be.
• Prepared orders for customers in a very neat and timely manner Fitness Receptionist
Minneapolis Club - Minneapolis, MN
May 2012 to October 2012
Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.
• Scheduling appointments
• Entering customer data by recording account information into the computer PCA Personal Care Assistant
Affordable Angels - Minneapolis, MN
October 2009 to June 2010
Taking care of special needs clients with professionalism and care
• Bath and Feed each client
• Accompany Client to Physical therapy
• Maintain a clean home for clients
Receptionist
Coldwell Banker Burnet Realty - Bloomington, MN
February 2008 to October 2008
Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.
• Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.
• Led "cleanup" of company database and files. Restored organization to personnel, financial and operational records and accelerated data input, processing and retrieval times. Sales Representative
Best Buy - Fridley, MN
October 2007 to January 2008
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed. Education
The art institite of Dallas in Culinary Arts
Dallas, TX
October 2018 to Present
High school diploma
Harker Heights High School - Harker Heights, TX
2002 to 2003
Skills
• Customer Service
• Food Service
• Team Member
• Food Prep
• Excel
• Microsoft Word
• UltiPro
• Culinary Experience
• Mental Health Counseling
• Microsoft SharePoint
• Kronos
• Administrative Experience
• Employee Orientation
• Food Safety
• Human Resources
• Word Processing (6 years)
• Microsoft Powerpoint
• Recruiting
• Banking
Certifications and Licenses
CPR/First Aid
Food Handler Certification
Assessments
Scheduling — Familiar
July 2019
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Familiar
Receptionist — Highly Proficient
August 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient
Attention to Detail Skills — Proficient
August 2019
Measures a candidate’s ability to use diligence when drafting and editing documents. Full results: Proficient
Logic & Critical Thinking — Familiar
August 2019
Using logic to solve problems.
Full results: Familiar
Data Entry — Expert
November 2018
Measures a candidate's ability to accurately input data and effectively manage databases. Full results: Expert
Work Style: Reliability — Highly Proficient
July 2019
Tendency to be dependable and come to work
Full results: Highly Proficient
Customer Service — Proficient
July 2019
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient
Food Safety — Proficient
July 2019
Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Proficient
Customer Focus & Orientation — Expert
September 2019
Responding to customer situations with sensitivity. Full results: Expert
Data Entry Clerk — Familiar
August 2019
Maintaining data integrity by detecting errors.
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Key Skills
Office Skills:
Telephone & Front Desk Reception * Customer Service * Filing Database & Records * Reports & Spreadsheets * Complaint Handling * Data Entry (50 WPM) Computer Skills: Word * Excel * PowerPoint * Access * Outlook * Windows Vista/XP *Sabre *SharePoint
*Ultipro
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