Brian Simonsgaard

Camarillo, CA ***** 805-***-****

adw3df@r.postjobfree.com

www.linkedin.com/in/brian-simonsgaard-9a60b820/

Customer Service – Sales Professional

20+ years’ success delivering client sales and account management initiatives across high-growth organizations.

Measurable results in attaining metric objectives, meeting contract obligations, achieving daily sales goals, and delivering exemplary customer service. Passion for compliance and accuracy. Strong aptitude for identifying potential process improvements. Talent for researching and resolving client issues.

Areas of Expertise

Account Management

Inside Sales

SAP

Face-to-Face Sales

Customer Service

ERP and CRM

Sales Force

Phone Sales

Database Management

Professional Experienc

Alternative Solutions, Camarillo CA

Professional Transportation Liaison

(2019 – Current)

Private Driver, Door dash, Lyft, Uber, Instacart, Postmates Food services procurement and both personal services driver.

Coast Nissan, & Cole Automotive, San Luis Obispo, CA

Automotive Sales Representative, (2018 – 2019))

Present vehicle attributes, finance options, and manufacturer promotions. Ensuring customer’s experiences are engaging, exhilarating, innovative beyond expectations. Knowledge of the industry, market, and electronic media. Follow up with existing and potential customers to generate leads and close sales. Demonstrated composure and effective listening skills. Motivated, outgoing, and personable with a superior work ethic.

Ensure my certifications are completed and kept up-to-date.

Meet daily sales goals initiatives.

Monsanto Seed, Oxnard, CA

Customer Operations, (2014 – 2018)

Deliver timely and accurate order reviews, purchase orders, and reports utilizing Salesforce, SharePoint, and Excel. Detail and present analyses of sales, freight costs, and discounts. Review invoices, process returns, and monitor open orders. Liaise with internal stakeholders for process improvement recommendations.

Reduced hot orders by 30%, saved +$100K in operational costs.

Manage +100 cases per day in sales support role.

First Data, Moorpark, CA

Relationship Manager, (2007 – 2013)

Provided timely resolution to customer and merchant questions and issues. Troubleshooted funding issues, created accounts, tracked processes. Enlisted aid from Credit, Risk, Account Maintenance, Settlement, and Research departments. Ensured company and customer compliance with all federal and state regulations and procedures.

Lead a team to convert an outdated complex portfolio onto a current platform; this project contributed to a $300K in annual cost reduction.

Realtor.com, Westlake Village, CA

National Account Manager/Account Sales Executive, (2004-2007)

Cultivated client relationships, acted as primary point of contact for all customer concerns. Oversaw portfolios, and managed projects involving contract fulfillment, deployment and roll-out plans, and assessing client needs. Trained clients and identified opportunities to improve processes and procedures. Performed QA testing for new project deployments. Investigated and resolved customer issues with Enterprise products.

Sole Account Manager to achieve the President’s Club award for retaining & winning back the most clients.

St. Jude Medical, Sylmar, CA

Customer Service Representative II, (1997 -2004)

Provided timely and accurate support for medical facilities and medical supply sales staff with execution of consignment orders, billing orders, reports, and returns for medical equipment and accessories. Handled customer inquiries; acted as point of contact for vendors and suppliers. Utilized excellent active listening and problem-solving abilities to resolve complex questions and complaints.

Contributed to change management and cultural integration efforts following a merger of three similar companies.

Additional Professional Experience includes Account Manager with Hewlett Packard, and Customer Service Representative, with Cidco Incorporated.

Education

A.S., Professional Business Systems, 2018

Laurus College, Oxnard, CA

Vocational Certification in Business Applications

Computer Learning Center, San Jose, CA

Customer Service & Sales Skills

Diligent

Clear Communication

Calming Presence

Persuasion Skills

Tenacity

Empathy

Ability to Handle Surprises

Willingness to Learn

Ability to ‘Read’ Customers

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