Systems Analyst Data

Kathleen Andrea A. Palayan

LAS VEGAS, NV 725-***-**** ***************@*****.***

PROFESSIONAL CAREER SUMMARY

Experienced Business Systems Analyst with 14-year track record in analyzing business requirements and developing a dynamic solution. Aiming to utilize my strong analytical skills to develop solutions for your company.

PROFESSIONAL EDUCATION

Bachelor’s Degree – Information Technology, Pamantasan ng Lungsod ng Maynila, 2005 KNOWLEDGE

Software Development Life Cycle: Waterfall and Agile Development MYSQL, SQL Server and Oracle Database, Salesforce CRM, IBM FileNet, JIRA software, Robotic Process Automation (RPA)

PROFESSIONAL EXPERIENCE

Data Analyst, IGNITE BUSINESS ACCELERATION GROUP (American Small Business), February 2023–Present

• Developing and implementing data analysis, data collection systems and other strategies that optimize statistical efficiency and quality that will generate sales lead for the company.

• Acquiring data from primary or secondary data sources and creating data storage. SR. BUSINESS SYSTEMS ANALYST, SUNLIFE FINANCIAL PHILIPPINES, 2013–January 2023

• Handled an ERP system (Workflow Management System) that integrates all the critical systems of the company.

• Identifies areas for improvements/enhancements on existing and new systems to support different initiatives of the company.

• Lead ongoing reviews of business processes and developing optimization strategies.

• Perform data gathering and documenting new business and existing requirements, functional and nonfunctional specifications.

• Build relationships with the subject matter experts by regularly communication the strategic and technical vision within the area of responsibility.

• Collaboration with other interfacing system in developing an end-to-end business process such as Finance system, Sales system, Client Information system and Payment and Disbursement system.

• Communicates with the developers for clarification of business requirements, testing, and reporting of errors found in the systems being supported.

• Provides post-implementation and production support for supported systems including analysis of medium production problems raised by business users.

• Facilitates workshops, business or functional training for the business community and technical team as needed.

BUSINESS SYSTEMS ANALYST, AIG SHARED SERVICES, 2012-2013

• Handled a backend system of Korea (K-PASS system) wherein it converts the data to fit to the master database.

• Determines, analyzes, and transforms business requirements to produce design specifications at the system.

• Provides Requirement Specification and estimation document.

• Provides Requirements List, Requirements Traceability Matrix and Use Case document.

• Provides test scenarios, test cases and scripts according to Business Requirement document.

• Provide solutions for production support issues. BUSINESS SYSTEMS ANALYST, SUNLIFE FINANCIAL PHILIPPINES, 2008–2012

• Determines, analyzes, and transforms business requirements to produce design specifications at the system.

• Tests, implements and documents programs according to program specifications, functional specs and SunLife standards.

• Executes test plan during development and system testing and provides user acceptance testing as required to ensure that system processing reflects user requirements/designs.

• Provides post-implementation and production support for systems including analysis of production problems.

TECHNICAL SUPPORT ENGINEER, MEDICUS SOLUTIONS, 2006-2007

• Responsible on the technical planning for implementation.

• Implementation of the system.

• Provide technical support during post-sales.

• Responsible on connecting the Analyzers to LIS

• Creating a network topology for the connection of Analyzers. SYSTEM IMPLEMENTER, MANNASOFT TECHNOLOGY CORP, 2005-2006

• Handled Payroll and Timekeeping system and conceptualizing and redesigning the existing system based on the client’s needs.

• Install the system, connecting the timekeeping client pc to payroll server and creating payroll database.

• Provide technical support through e-mail, phone and on site.

• Conducting site visitation for migration and upgrade of the timekeeping and payroll system. Conducting demo of the product and user’s training.

• Modifying SQL scripts and crystal reports base on client’s procedure

Contact this candidate