Administrative Manager Customer Service
Resume:
Administrative Manager
Work History Contact
Skills
Saurav Ghimire
Focused Administrative Manager with experience providing top-notch clerical support and operational assistance to meet staff needs. Capable and highly organized when coordinating documents, supplies and project resources. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work.
Administrative Manager
IT Consulting Inc, Roanoke, TX
Trained employees in company and regulatory
compliance requirements to promote
conformance.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Established workflow processes, monitored daily
productivity, and implemented modifications to
improve overall performance of personnel.
Analyzed data related to administrative costs and
spending trends to prepare budgets for personnel.
Supervised staff and delegated tasks to maintain
positive, productive administrative operations.
Coordinated customer, vendor and stakeholder
relations for smooth communication flows.
Developed and implemented improved filing
systems for enhanced order and accuracy.
Negotiated and executed contracts on behalf of
department.
Created reports, presentations and other materials for executive staff.
Identified opportunities to streamline processes
and improve office operations and efficiency.
Improved customer satisfaction scores through
application of superior conflict resolution and
problem-solving skills.
Built and managed processes for tracking and
2022-01 -
Current
Address
Austin, TX, 78754
Phone
sauravghimire@hotmail.c
om
Documentation and
control
Excellent
Policy and procedure
modification
Very Good
Performance
improvement
Excellent
Office administration
Excellent
Administrative support
Excellent
monitoring department performance.
Oversaw appointment scheduling and itinerary
coordination for both clients and personnel.
Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client
relationships.
Created organized filing system to manage
department documents.
Built highly-efficient administrative team through ongoing coaching and professional development
opportunities.
Improved office operations by automating client
correspondence, record tracking and data
communications.
Optimized organizational systems for payment
collections, AP/AR, deposits, and recordkeeping.
Hired, managed, developed and trained staff,
established and monitored goals, conducted
performance reviews and administered salaries for
staff.
Communicated corporate objectives to various
divisions to meet deadlines and adhere to
company budgets.
Coordinated office events, seminars and meetings
for staff and clients.
Organized and updated databases, records and
other information resources.
Store Manager
New Simran Enterprises, Houston, TX
Rotated merchandise and displays to feature new
products and promotions.
Maintained proper product levels and inventory
controls for merchandise and organized backroom
to facilitate effective ordering and stock rotation. Coached sales associates in product
specifications, sales incentives, and selling
techniques, significantly increasing customer
satisfaction ratings.
2021-01 -
2021-11
Workflow planning
Excellent
Travel coordination
Excellent
Strategic planning
Excellent
Scheduling
Excellent
Budgeting
Excellent
Presentation design
Excellent
Relationship building
Excellent
Contract negotiations
Very Good
Bookkeeping
Excellent
Mail handling
Excellent
Office management
Excellent
Staff Management
Excellent
Expense reporting
Excellent
Business administration
Excellent
Customer Service
Excellent
Education
Managed inventory control, cash control, and
store opening and closing procedures.
Assisted with hiring, training and mentoring new
staff members.
Implemented business strategies, increasing
revenue and effectively targeting new markets.
Scheduled employees for shifts, taking into
account customer traffic and employee strengths.
Implemented innovative programs to increase
employee loyalty and reduce turnover.
Recruited, hired, and trained initial personnel,
working to establish key internal functions and
outline scope of positions for new organization.
Trained new employees on proper protocols and
customer service standards.
Managed purchasing, sales, marketing and
customer account operations efficiently.
Mitigated business risks by working closely with staff members and assessing performance.
Monitored daily cash discrepancies, inventory
shrinkage and drive-off.
Raised property accuracy and accountability by
creating new automated tracking method.
Tracked trends and suggested enhancements to
both challenge and refine company's product
offerings.
Negotiated price and service with customers and
vendors to decrease expenses and increase profit.
Reported issues to higher management with great
detail.
Tracked employee attendance and punctuality,
addressing repeat problems quickly to prevent
long-term habits.
Observed each employee's individual strengths
and initiated mentoring program to improve areas
of weakness.
Languages
Interests
High School Diploma
Kathmandu Model Colege - Kathmandu, Nepal
BBA: Business Administration
Saginaw Valley State University - Bay City, MI
English
Excellent
Hindi
Excellent
Nepali
Excellent
Community Involvement
Learning Languages
Travelling
Listening To Music
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