KESHIA NELSON-FRANCIS

Houston, TX ***** 832-***-**** adw3c9@r.postjobfree.com

ADMINISTRATIVE ASSISTANT

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A highly results-driven communicator and passionate Sales professional with 21+ years’ in online marketing and in management. Extensive experience and knowledge in marketing training, customer relationship, management, strategy implementation, real estate, and new land development. Multifaceted Administrative Assistant with an extensive background in a variety of office administration duties. Works well in high-pressure settings with minimal supervision in both leadership and team roles. Especially effective at fielding phone calls, coordinating with clients and serving as the liaison between different branch offices. Passionate about people, guiding customers and employee with training and creating a best-in-class customer services experience. Provide outstanding customer service, training and support to all employee to ensure company safety and regulations. Proficient in JDEdwards, Builder1440, CRM, and Lotus.

Career highlights include:

Top Internet Sales for 6 years at D.R. Horton Home Builder

Top Internet Sales for 4 years at David Weekley Homes

AREAS OF EXPERTISE

New Home Sales Sales & Marketing Training Problem Solving Relationship Building

Social Media Training Negotiation Prospecting Strategic Planning Effective Communication Training

PROFESSIONAL EXPERIENCE

D.R. Horton, Conroe, TX June 2018 - Present

New Home Sales Consultant

Consistently achieving monthly/quarterly sales goals and high-level customer satisfaction by developing and maintaining good rapport with prospective customers, realtors, and team members.

Assist in the preparation of regularly scheduled reports.

Organize and schedule appointments.

Write and distribute email, correspondence memos, letters, faxes and forms

Recruiting new leads by prospecting, marketing & promoting new business, and delivering outstanding customer service to prospects.

Maintaining relationships with the Realtor community through event planning, realtor events, and company programs.

Develop and maintain a digital filing system.

Collaborating with Division President and Sales Leadership in developing sales forecasts and strategies.

Overcoming objections and closes for the sale and maintaining accurate documentation of transaction from sale through loan, options, and construction.

Legend Homes/Princeton Classic Homes, Houston, TX January 2017-June 2018

Sales Assistant/Marketing

Updated and maintained available home information, price sheets, inventory, pictures, MLS listing, specials, incentives, and new community information on website.

Act as the point of contact for internal and external clients.

Assisted customers with the home buying process, provided community and features information, and offered tours to model and inventory homes.

Liaise with broker and lead sales rep to handle requests and queries from prospective customers.

Managed all incoming internet leads, Sales Backlog, MLS listing, other lead sources and websites.

Served as a sales agent floater for communities, closing and opening new communities.

Supported Area Sales Manager and Division President with construct policies, procedures and guidelines for Sales and Marketing.

D.R. Horton Homebuilder, Conroe, TX July 2005-January 2017

Internet Sales Manager/ Marketing/ Website Coordinator

Scheduled appointments for prospect buyers with onsite sales agents and design center appointments.

Assisted and analyzed floor plans, pricing, sales materials, and sales traffic.

Training and Provided provision and instructions for Sales Counselors marketing.

Created and distributed promotions through emails to all realtors and prospects.

Assisted and offered expertise for community marketing events and planning; grand openings, realtor events, award events; quarterly and yearly events.

Trained onsite sales agents on marketing database inputting prospect and realtor information.

Set and maintained appraisal for closing, request plans, plats, COMPS, and surveys.

Managed content for Division Internet and posted images including inventory homes, promo ads, flyers, maps, lifestyle pictures, e-blast, billboards, and signs.

Update and maintain office policies and procedures

Oversaw all aspects of Traditional and Online Marketing including advertisements and web leads distribution.

Plan meetings and take detailed minutes

Supported leadership team to keep lines of communication open, allowing consistency in all areas or Marketing.

Served and trained as a Social Media Representative to maintain company’s status on Facebook, Twitter and YouTube.

David Weekley Homes, Houston, TX June 2001-July 2005

Internet Sales/Neighborhood Consultant

Managed all incoming leads and processed prospect information on communities as requested.

Offered assistance and expertise to prospects on new home search and relocate prospects to Houston.

Distributed packets of information; toured prospects through the design center and community.

Created and distributed promotions through emails to all realtors and prospects.

EDUCATION

Houston Community College

Associates in Business

Forest Brook High School

Graduated

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