Data Entry Office Assistant
Resume:
Dorothy Jean English
Pasadena, CA 310-***-****
**********@*****.***
Operational Specialist / Governmental Program Analyst
Demonstrated success leading operations and governmental programs.
Dynamic and dedicated leader experienced managing organizational operations and programs, including organization-wide computer systems, implementing operating procedures, staff supervision, resolving employee disputes/complaints, and overseeing purchasing. Governmental industry experience. Outstanding communication, leadership, and interpersonal skills.
Areas of Expertise
Operations Management
Operating Procedures
Staff Supervision & Training
Recruiting & Hiring Processes
Purchasing
Leadership
Professional Experience
Visiting Angels of Torrance, Torrance, CA
Caregiver, 2017 - Present
Provided support and supervision with daily activities and healthcare of patients.
Worked collaboratively with healthcare team and family members.
Ensured correct usage of medications and safe environment.
Department of Transportation, Commerce, CA
Regional Administrative Officer, 1995 - 2015
Directed operations of systems, procedures, and personnel for regional office of this state-wide government agency. Developed and implemented various tracking/monitoring systems and prepared reports. Supervised employees in performance of administrative and clerical duties, including dispatching, providing public information, and processing mail. Resolved employee complaints/disputes, mentored college students, and trained employees. Responded to complaints and requests for information, monitored and processed property damage claims of state-owned property, and headed purchasing processes and procedures.
Led development and implementation of safety recording system for tracking accidents and safety incidents, inventory tracking system to track purchasing activity, and safety glasses record keeping system to track distribution of safety glasses to personnel.
Directed data entry/processing for regional office timekeeping system determining overtime hours, hours worked, and leave usage and balances.
Participated in interview panels, serving as equal opportunity representative.
Conducted recruiting, interviewing, and made recommendations on hiring.
Developed and implemented hiring procedures and processes, including preparation of seasonal hiring plans and exemption requests, determined equal opportunity goals, monitored post-and-bid program, and identified recruiting sources.
Obtained authorizations for pre-employment drug testing.
Monitored regional personnel actions of supervisory employees.
Resolved employee disputes and consulted with management in connection with employee contracts, labor/union relations, and memorandum of understanding.
Provided oversight of interagency agreements and agency contracts preparation for monitoring regulatory and policy compliance.
Prepared regional operations reports from maintenance system and resolved input problems.
Determined purchasing methods, obtained bids, and collaborated with other regional units on procurement of equipment and supplies.
Improved process for field maintenance employees to identify locations of highway closure projects by developing and implementing new program.
Recognized by leadership for outstanding service during civil unrest following Rodney King verdict.
Improved maintenance division hiring procedure for organization throughout California by serving as lean six sigma panel member.
Facilitated team building by organizing and presenting annual team building conference for regional administrative officers across the state.
Spearheaded development and implementation of statewide database of maintenance employee safety injuries and vehicle accidents.
Additional Experience
Personnel Office Technician, Department of Transportation, Los Angeles, CA
Dispatcher, Department of Transportation, Los Angeles, CA
Office Assistant, Bids and Contracts, Department of Transportation, Los Angeles, CA
Education and Training
Business Management and General Studies Coursework
University of Phoenix/Compton College, Phoenix, AZ/Compton, CA
Training & Development
General Education Coursework, Los Angeles Trade-Technical College, Los Angeles, CA
References:
Ruth English
Jacqueline Fields
Diane Coles
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