Customer Service Associate

Leah Wilder

*** ******* *** *******, ** ***** 839-***-**** ***********@*****.***

PROESSIONAL PROFILE

Customer service oriented professional, able to provide assessment, planning, advocacy, and guidance support to organizations that provide services for vulnerable populations.

High Academic Honors Recognition / Dean's List / Honor Roll.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Ability to utilize analytical and problem solving skills to resolve issues.

Manage deadlines and meet quality standards with accuracy and consistent attention to detail.

Critical thinking skills necessary to interpret and apply information and resolve problems.

Communication Platforms – Zoom, Skype, and Google Meet

Microsoft Office Applications – Word, Excel, Outlook, and PowerPoint Type 38 WPM

KEY QUALIFICATIONS

Advocacy Counseling Case Management Social Services Healthcare Delivery Vulnerable Populations Wellness Crisis Intervention Crisis Response Intervention Strategies Behavioral Health Intervention Evaluation Methods

Self-Care Community Resources Public and Community Health Systems Program Planning Interview Techniques Delivery of Services Program Management Social Programs Family Dynamics Diversity Cultural Diversity

Human Behavior Social Welfare Values and Ethics Health and Human Services HIPAA Compliance

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Health and Human Services, 2023

VOLUNTEER EXPERIENCE

Salvation Army – North Augusta, SC 04/2010 – 07/2014

Volunteer

Organized and sorted donations, priced items, and set up sale floor with new items.

Offered a safe, welcoming atmosphere while helped customers with their questions.

Exhibited commitment to supporting individuals in need, organization, teamwork, communication, and empathy.

WORK EXPERIENCE

Stay-at-Home Parent – Trenton, SC 02/2005 – Present

Homemaker / Homeschool Teacher

Achieve compliance with all state agency requirements by ensuring that necessary documentation is provided.

Develop and implement lesson, remain deadline-oriented, adjust priorities and managing time wisely.

Establish a timeframe for each lesson and coordinate medical care, meals, and social activities.

Ensure household duties are completed in a timely manner and manage household budget.

Provide encouragement, support, and access to activities that enable the development of skills.

Huddle House – Graniteville, SC 01/2004 – 01/2005

Waitress / Customer Service Associate

Trained new hires, answered inbound and outbound phone calls, counted drawers, and documented paperwork.

Offered fast and friendly service, took orders, prepared food, operated cash register, accepted payments, and maintained the overall appearance and cleanliness of work area.

Worked as part of a team, interacted with diverse customers and staff members, and stocked and restocked shelves.

Followed policies as they related to customer confidentiality.

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