DANA HUTCHINS

*** ***** ****** ****, ** ***** • 254-***-**** • adw3ab@r.postjobfree.com

Professional Summary

Call Center Representative versed in customer support in high call volume environments for 8 years. Superior computer skills and telephone etiquette. I was a file clerk for my first 2 jobs from 1996-1999 at Waco ISD and American Amicable Life Insurance. Skills

• Top Skills

• Insurance

• Typing 60 wpm

• Experience in using Word 2010,

• Excel 2007, PowerPoint 2010

• File clerk

• Medical Records

• Customer Service

Work History

Work From Home/Remote Technical Support Representative, 04/2022 to 05/2022 Omni Interactions – Waco, Texas, United States

Answered inbound calls from QuickBooks Desktop users/subscribers to answer technical questions regarding how to use their business account, troubleshoot issues, upgrade, and/or cancel subscriptions.

Work From Home/Remote Call Center Representative, 01/2022 to 02/2022 ROI Solutions, LLC – Waco, Texas, United States

Answered inbound calls from Health Benefits+ mobile app and Healthy Savings platform members regarding sponsored programs by health plans, employers, and nonprofit organizations that provides an allowance on approved over the counter products and health items at participating stores that can be ordered by phone, bought in-store, or online at Walmart.com. Helped members with benefit card balance and information regarding different programs available to them. Chief of Staff, Virtual Office Assistant, 10/2021 to 01/2022 Get Stuff – Waco, Texas, United States

As Chief of Stuff, I worked directly with users on fun yet challenging tasks that can range from booking appointments to suggesting great gift options. I would act as an on-demand assistant, completing tasks with the care and attention expected in any professional situation. In this role, you can make people's lives easier. You are the face of our organization. Even better, you can work when you want, where you want. You don't need anything more than your computer, a phone, and a passion for getting things done.

Tasks may include:

Recommend and book services and/or products

Schedule meetings and appointments

Cancel accounts

Book travel and accommodations

Manage communications with service providers

Call Center Representative, 03/2019 to 05/2019

S2G Support Services Group – Waco, TX

• Answered inbound calls from Quest Roadside Assistance customers and helped them get help by calling the local roadside assistance companies to come to assist them. Sales/Call Center Agent, 10/2018 to 11/2018

Empereon Constar – Waco, Tx

• Answered inbound calls from Frontier customers regarding their phone, internet, and TV packages, and offered to add or upgrade to their current services. Call Center Representative, 05/2018 to 09/2018

QMACS, INC – Waco, Texas

• Answered inbound calls from patients at various medical facilities to talk to them about medical balances from ER doctors and other specialty doctors regarding the patient's bill and/or collection balance, took payments, and answered any medical billing and coding questions.

Caregiver, 11/2017 to 03/2018

AccentCare, Inc – Waco, Texas

• Provided a range of personal care services from dressing to light housekeeping and even companionship, helping to ensure independence at home. Sales Recruiter, 10/2017 to 01/2018

HARVARD RISK MANAGEMENT LLC – Waco, Texas

• Harvard Risk Management Corporation (HRMC) is a privately held employee benefits broker established in 1993

• Initially, the company focused its efforts on marketing group legal plans through LegalShield

(formerly Pre-Paid Legal

• Services, Inc.) HRMC has successfully marketed over 250,000 legal plans in the last 20 years, making it one of the largest brokers of this type of service Page 2 of 6 in North America

• In 2004 the company added an identity theft monitoring and restoration plan to its portfolio. Inbound Customer Service Representative, 06/2017 to 09/2017 C3 – McGregor, Texas

• Took inbound calls for United Healthcare insurance company assisting members with Medicare Advantage and Medicare Part D Prescription Drug Plans

• Answered inbound calls per day by addressing customer inquiries, solving problems, and providing new product information

• Politely assisted customers via telephone.

Inbound Customer Service Representative, 07/2016 to 05/2017 GDIT LTD – Waco, Texas

• Took inbound calls from consumers to help them enroll in marketplace

• Affordable Care Act health insurance

• Directed calls to appropriate individuals and departments

• Answered inbound calls per day by addressing customer inquiries, solving problems and providing new product information

• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner

• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions

• Politely assisted customers via telephone.

Caseworker, 10/2014 to 12/2015

EMSI – Waco, Texas

• Retrieved medical records from doctors, hospitals, and clinics for life insurance

• Politely assisted customers via telephone

• Helped achieve monthly medical records quotas

• Directed calls to appropriate individuals and departments Customer Service Representative, 09/2013 to 09/2014 McGregor, Texas

• Inbound customer service representative for Humana insurance company assisting members with Medicare Advantage and Medicare Part D Prescription

• Drug Plans

• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently

• Answered inbound calls per day by addressing customer inquiries, solving problems, and providing product information

• Served as the main liaison between customers, management, and sales team

• Directed calls to appropriate individuals and departments

• Asked open-ended questions to assess customer needs

• Recommended products and services aligned with customers' needs and preferences

• Learned, referenced, and applied product knowledge information

• Politely assisted customers via telephone

• Assisted customers by answering questions, responding to inquiries and handling requests by phone

• Provided an elevated customer experience to generate a loyal clientèle

• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Inventory Auditor, 12/2012 to 04/2013

RGIS – Waco, Texas

• Scanned barcodes on clothes and items to obtain inventory for businesses. Sales Associate, 12/2011 to 01/2012

Follet Bookstore – Waco, Texas

• Temporary Seasonal worker as a cashier and stocker at McLennan Community College bookstore.

• Answered questions regarding the store and its merchandise.

• Worked collaboratively in a team environment.

• Operated the cash register and assisted co-workers. Cashier and Stocker, 08/2011 to 10/2011

CEFCO Convenience Stores – Waco, Texas

• Cashier and stocker at a convenience store

• Performed cash, card and check transactions for customer purchases

• Handled cash, credit and debit cards and personal checks and made the correct change in payment transactions

• Returned any change rendered to the customer after counting it out appropriately

• Responded to customer requests and directed to merchandise

• Answered customer inquiries and clarified details regarding charges

• Stocked and maintained inventory levels according to store policies. Inbound Customer Service Representative, 02/2002 to 02/2006 Atmos Energy – Waco, Texas

• Took inbound calls assisting natural gas customers on the phone with their bills and accounts

• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner

• Assisted customers by answering questions, responding to inquiries and handling requests by phone

• Directed calls to appropriate individuals and departments

• Politely assisted customers via telephone

Education

Bachelor's Degree: Social Work, 2015

Tarleton State University Waco, Tx - Waco, Tx

Associate degree: Paralegal, 05/2012

McLennan Community College - Waco, Tx

Associate degree: Criminal Justice and Corrections, 05/2010 McLennan Community College - Waco, Tx

Associate degree: Mental Health Counseling/Counselor, 05/2002 McLennan Community College - Waco, Tx

High School Diploma: 05/1997

China Springs High School - China Spring, TX

Contact this candidate