Mail Processing Claims Specialist
Resume:
SYVONNE GAITHER
Clarksville, Tn
**************@*****.***
Dynamic administrative professional and leader with 10+ years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate processing of accounts payable and receivable and applying advanced analytical acumen. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled administrator and liaison with superior communication, computer, support, and organizational skills.
EXPERIENCE
Senior Claims Specialist Allstate
Nashville, TN - June 2014 - June 2021
Escalated files with significant indemnity exposure to supervisor for further investigation.
Utilized appropriate cost containment techniques to reduce overall claim costs.
Addressed average of 115 customer inquiries and complaints each week.
Examined claims forms and other records to determine insurance coverage.
Researched claims and incident information to deliver solutions and resolve problems.
Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.
Negotiated settlement agreements to resolve disputes.
Resolved complex, severe exposure claims using high service-oriented file handling.
Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
Auto Field Dispatcher Allstate
Nashville, TN - February 2009 - May 2014
Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration.
Liaised between car owners and insurance agencies about auto damage and insurance claims.
Completed appraisals on automobiles, light trucks, custom cars, vans and many other vehicle types.
Advised clients on plans for repairs, possible value of salvage parts and appropriate mechanics for repairs needed.
Prepared insurance forms on behalf of customers, detailing damage details, car conditions and shop quotes.
Examined client financial records to inform on possible plans for total-loss vehicles or large repairs.
Documented vehicle damage and submitted photographs and in-depth reports to claims department for effective processing.
Mailroom Supervisor Allstate
Nashville, TN - January 2005 - April 2009
Coordinated mailroom team's workflow, delegating tasks to all employees.
Verified proper distribution of incoming mail to correct individuals and departments.
Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Used automated mail processing equipment to sort and collate mail.
Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Established and updated work schedules to account for changing staff levels and expected workloads.
Hired, managed, developed, and trained staff, established, and monitored goals, conducted performance reviews and administered salaries for staff.
Improved office operations by automating client correspondence, record tracking and data communications.
Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
EDUCATION
ASSOCIATE OF APPLIED SCIENCE, Tennessee Technology University
Accounting Technology and Bookkeeping
SKILLS
Field Inspection
Compensation and Benefits
Field Investigations
Claims Investigations
Office Support
Client Needs Analysis
Forms Validation
Insurance Terminology
Strategic Initiatives
Account Audits
Inbound Customer Calls
Staff Management
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