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Customer Service Resource Specialist

Location:
Peristeri, Attica, Greece
Salary:
to be disscused
Posted:
May 14, 2023

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Resume:

MARIA TURDEAN

cell: +**/***-***-***

email: adw39t@r.postjobfree.com

INTERNATIONAL HR PROFESSIONAL

HR, recruitment and project management experience in international business environment

Experience in design and implementation of cost-effective HR strategies for recruitment

management, training, selection, offer, on boarding, headcount planning, budget management, compensation & benefits, vendor management, personal development plans and evaluation)

HR operations including policies, procedures, metrics, compensation and benefits, and labor legislation (EU & US)

Team builder who inspires employees/staff to maintain peak performance and deliver high-quality service

Business acumen with the ability to translate overall business strategies into effective actions

EDUCATION

Masters of Business Administration (MBA) with concentration in HR Management

Goldey-Beacom College, Wilmington, Delaware, USA 2009

Bachelor of Science (B.S.) in International Business with concentration in International Management

Academy of Economic Studies, Bucharest, Romania 2003

PROFESSIONAL EXPERIENCE

HR Free Lancer, Romania 2010 – present

small HR jobs for individuals (career coaching, resume writing, interview training)

B 2.2 German language course Goethe Institute, attended the classes up to C1 level

translation English-Romanian and German-Romanian

ALEXANDERMANN SOLUTIONS (AMS), Bucharest, Romania 2005 – 2007

Principal Resource Specialist, Project Team Leader, Hewlett Packard Account

Coordinated the recruitment processes for the HP BPO centre in Romania, resulting in 1,200 hires

Served as a member of the AMS management team for the HP Account in EMEA, based in UK

Selected, hired, trained and coached the AMS recruitment team (five high-volume recruiters)

Implemented EMEA Service Level Agreement (SLA) in the local market – set up and managed the Romanian operation on HP site

Designed cost-effective outsourcing strategies, emphasizing university partnerships, employee referral, networking, internet, diversity initiatives and external recruitment agencies (PSL)

Managed the recruitment budget

Implemented and monitored the recruitment marketing plan to build up the HP employer of preference and of excellence brands

Defined and refined the HP annual hiring plan

Implemented the HP international HR programs in the local markets (branding, campus recruitment, referral schemes, hiring managers training, International talent acquisition programs, etc)

Worked with line managers and executives to define competitive candidate criteria; developed standard position descriptions which resulted in the design of best practice templates

Monitored and used various interview techniques (cold calls, direct search, behaviour-based and high-tech interviewing) to attract quality candidates, resulting in a 20% increase in the overall number of applicants in the recruitment software

Improved the existent best practices by implementing standard procedures for client’s recruitment profiles (credit & collection specialists/analysts, SAP, customer operation specialists/supervisors, customer relationship managers, industrial engineering, procurement, logistics, etc.)

Partnered with business leaders and hiring managers to better understand hiring needs and expectations throughout the HR process, resulting in increased effectiveness within the HP centre and in accurate business forecasts (hiring plan, recruitment tracker, recruitment costs) as well as valuable HR strategies

Improved and increased recruitment marketing partnerships with universities, colleges, and business associations by organizing and attending business events; efforts resulted in implementing preferential business/advertising agreements for HP (10-20% reduction in advertising costs)

Advised senior managers regarding specific HR strategies and their implementation.

Tracked, managed, and maintained the recruiting process using hiring metrics, SLAs and KPIs; improvements resulted in decreasing the time to hire from twelve to six weeks and the cost/hire by 25% per position

Conducted interviews for the salary and compensation & benefits surveys; upgraded existent salary bands and compensation and benefits packages

Interviewed candidates

Implemented the compensation & benefits/rewards program for the AMS recruiting team

Conducted market compensation & benefits survey for HP in the local and surrounding markets

Monitored and improved the quality of service delivery (hiring managers and candidate/client surveys)

HEC MONTREAL IN EASTERN EUROPE, Bucharest, Romania 2003 – 2005

Business Development Officer

Designed and implemented Marketing and Business Development plan (events plan, marketing strategy- branding, budget for the marketing activities, etc.), resulting in an increase in the number of applicants to the MBA program

Increased the visibility of the Canadian MBA brand in the local market

Developed relationship with the local business community and the Canadian Business Association leading to the establishment of Company Partnership agreements between the school and various businesses; efforts resulted in a constant number of 20 to 30 new students enrolled annually

Implemented a mentoring program and a lecture series program, which improved the relationship between students and the business community

Established a career advice service for graduating students and activated the alumni association, which resulted in direct job placement of 10% of the graduates

KORN/FERRY INTERNATIONAL Bucharest, Romania 1998 – 2002

Head of Research / Recruitment Consultant

Completed local and international executive searches for senior-management positions in leading multinational companies operating in Romania and Central/ Eastern Europe countries in industries such as oil & gas, pharmaceuticals, engineering, sales and distribution, consumer goods, insurance, media, advertising, financial services management, automotive, and IT

Recruited senior executives (general management, sales, marketing, media advertising & communication, human resources, finance, commercial, legal, client service, controlling, logistics, banking, IT, and NGOs), placing high calibre candidates into senior and executive management positions

Coached and trained eleven KFI team members

Responsible for Management Information System input: HRIS implementation, billing and collection, reporting, and knowledge management

Managed research department activities

Performed market research activities resulting in added business value for the business (clients and candidates) and market surveys (salary/payroll/compensation and benefits, labour contracts, employee relations)

Designed and presented several HR search strategies for various clients

LANGUAGE SKILLS:

Fluent: English (C1); German (B2.2); Italian( B2.2)

Mother tongue: Romanian

COMPUTER SKILLS

ATS, Taleo, Project Manager, Crystal reporting MS Office, Access, learning

PROFESSIONAL AFFILIATIONS: Society of Human Resource Management (USA)



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