Customer Service Resource Specialist
Resume:
MARIA TURDEAN
email: ********@*****.***
INTERNATIONAL HR PROFESSIONAL
HR, recruitment and project management experience in international business environment
Experience in design and implementation of cost-effective HR strategies for recruitment
management, training, selection, offer, on boarding, headcount planning, budget management, compensation & benefits, vendor management, personal development plans and evaluation)
HR operations including policies, procedures, metrics, compensation and benefits, and labor legislation (EU & US)
Team builder who inspires employees/staff to maintain peak performance and deliver high-quality service
Business acumen with the ability to translate overall business strategies into effective actions
EDUCATION
Masters of Business Administration (MBA) with concentration in HR Management
Goldey-Beacom College, Wilmington, Delaware, USA 2009
Bachelor of Science (B.S.) in International Business with concentration in International Management
Academy of Economic Studies, Bucharest, Romania 2003
PROFESSIONAL EXPERIENCE
HR Free Lancer, Romania 2010 – present
small HR jobs for individuals (career coaching, resume writing, interview training)
B 2.2 German language course Goethe Institute, attended the classes up to C1 level
translation English-Romanian and German-Romanian
ALEXANDERMANN SOLUTIONS (AMS), Bucharest, Romania 2005 – 2007
Principal Resource Specialist, Project Team Leader, Hewlett Packard Account
Coordinated the recruitment processes for the HP BPO centre in Romania, resulting in 1,200 hires
Served as a member of the AMS management team for the HP Account in EMEA, based in UK
Selected, hired, trained and coached the AMS recruitment team (five high-volume recruiters)
Implemented EMEA Service Level Agreement (SLA) in the local market – set up and managed the Romanian operation on HP site
Designed cost-effective outsourcing strategies, emphasizing university partnerships, employee referral, networking, internet, diversity initiatives and external recruitment agencies (PSL)
Managed the recruitment budget
Implemented and monitored the recruitment marketing plan to build up the HP employer of preference and of excellence brands
Defined and refined the HP annual hiring plan
Implemented the HP international HR programs in the local markets (branding, campus recruitment, referral schemes, hiring managers training, International talent acquisition programs, etc)
Worked with line managers and executives to define competitive candidate criteria; developed standard position descriptions which resulted in the design of best practice templates
Monitored and used various interview techniques (cold calls, direct search, behaviour-based and high-tech interviewing) to attract quality candidates, resulting in a 20% increase in the overall number of applicants in the recruitment software
Improved the existent best practices by implementing standard procedures for client’s recruitment profiles (credit & collection specialists/analysts, SAP, customer operation specialists/supervisors, customer relationship managers, industrial engineering, procurement, logistics, etc.)
Partnered with business leaders and hiring managers to better understand hiring needs and expectations throughout the HR process, resulting in increased effectiveness within the HP centre and in accurate business forecasts (hiring plan, recruitment tracker, recruitment costs) as well as valuable HR strategies
Improved and increased recruitment marketing partnerships with universities, colleges, and business associations by organizing and attending business events; efforts resulted in implementing preferential business/advertising agreements for HP (10-20% reduction in advertising costs)
Advised senior managers regarding specific HR strategies and their implementation.
Tracked, managed, and maintained the recruiting process using hiring metrics, SLAs and KPIs; improvements resulted in decreasing the time to hire from twelve to six weeks and the cost/hire by 25% per position
Conducted interviews for the salary and compensation & benefits surveys; upgraded existent salary bands and compensation and benefits packages
Interviewed candidates
Implemented the compensation & benefits/rewards program for the AMS recruiting team
Conducted market compensation & benefits survey for HP in the local and surrounding markets
Monitored and improved the quality of service delivery (hiring managers and candidate/client surveys)
HEC MONTREAL IN EASTERN EUROPE, Bucharest, Romania 2003 – 2005
Business Development Officer
Designed and implemented Marketing and Business Development plan (events plan, marketing strategy- branding, budget for the marketing activities, etc.), resulting in an increase in the number of applicants to the MBA program
Increased the visibility of the Canadian MBA brand in the local market
Developed relationship with the local business community and the Canadian Business Association leading to the establishment of Company Partnership agreements between the school and various businesses; efforts resulted in a constant number of 20 to 30 new students enrolled annually
Implemented a mentoring program and a lecture series program, which improved the relationship between students and the business community
Established a career advice service for graduating students and activated the alumni association, which resulted in direct job placement of 10% of the graduates
KORN/FERRY INTERNATIONAL Bucharest, Romania 1998 – 2002
Head of Research / Recruitment Consultant
Completed local and international executive searches for senior-management positions in leading multinational companies operating in Romania and Central/ Eastern Europe countries in industries such as oil & gas, pharmaceuticals, engineering, sales and distribution, consumer goods, insurance, media, advertising, financial services management, automotive, and IT
Recruited senior executives (general management, sales, marketing, media advertising & communication, human resources, finance, commercial, legal, client service, controlling, logistics, banking, IT, and NGOs), placing high calibre candidates into senior and executive management positions
Coached and trained eleven KFI team members
Responsible for Management Information System input: HRIS implementation, billing and collection, reporting, and knowledge management
Managed research department activities
Performed market research activities resulting in added business value for the business (clients and candidates) and market surveys (salary/payroll/compensation and benefits, labour contracts, employee relations)
Designed and presented several HR search strategies for various clients
LANGUAGE SKILLS:
Fluent: English (C1); German (B2.2); Italian( B2.2)
Mother tongue: Romanian
COMPUTER SKILLS
ATS, Taleo, Project Manager, Crystal reporting MS Office, Access, learning
PROFESSIONAL AFFILIATIONS: Society of Human Resource Management (USA)
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