Data Entry Customer Support

Paul Anthony Garrett

San Diego, CA ****************@*****.*** 619-***-****

PROFESSIONAL SUMMARY

Help Desk Technician able to assist clients and staff with hardware, software, and networking systems. Provide testing and upgrades to HP, Lenovo, Dell, Asus, and MSI laptops and desktops. Proven track record of rapidly diagnosing, troubleshooting, and resolving complex computer problems. Can communicate effectively with technical and nontechnical users. Apply critical thinking skills and patience when dealing with frustrated customers.

Technical Troubleshooting

Hardware Configurations

LAN Connectivity

Customer Support

User Training & Support

Communications

Problem Solver

Resourcefulness

Team Player

EDUCATION

San Diego College of Continuing Education, San Diego, CA 2/2021- present

Relevant Coursework: Desktop Technician

Gained knowledge in the fundamentals in computer theory, maintaining and managing PCS, hardware and software concepts including command line language, PDAS, and various peripherals, hand-on applications.

Relevant Coursework: Basic Windows Operating Systems

Installed, configured, and managed of the windows desktop operating system. Learned how to manage applications, files and folders, devices, and the use of administrative tools and the control panel.

Explored and practiced user interfaces, user account management, operating system security.

Relevant Coursework: Basic Network Configuration

Receiving hands-on training using the TestOut Pro to achieve strong computer networking skills in a simulated lab setting.

Explored fundamentals in networking systems, IP addressing, binary mathematics, LAN topologies and architecture, network design, cables and cabling standards, and basic electricity.

Reviewed theory and hands-on application, gained the understanding of basic networking design, operation, troubleshooting. Provided the installation of both the software and hardware associated with network systems.

WORK EXPERIENCE

Computer2 Kids 5/2022 - Present

Volunteer, San Diego, CA

Maintain and update database of information for laptop and desktop.

Test hardware, and replace RAM, HDD, SSD, and batteries.

Provide strong communication skills to support IT staff and assist with donations.

Responsible for drop-off/pick-up IT materials to include laptops, headphones, desktops, power chargers, and mouses.

Work closely with customer dealing with complex computer problems.

Clean monitors, laptops, desktops, and equipment, Microsoft excel data entry.

Provide wire management and clone hard drives, HDD, and SSD.

Manage e-waste and clean equipment, when needed.

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