Center Representative Service
Resume:
Tiffany Johnson
San Antonio, TX *****
***************@*****.***
Results-driven Assistant Manager with 15+ years of experience in the foodservice industry. Determined to provide superior guest experiences by energetically and expertly coordinating, managing, and motivating team members.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Remote Customer Service Representative
Sourcepoint, Inc.
August 2020 to November 2022
Source point is a premier provider of expertly crafted products and services to the US mortgage industry. Anchored by our Digital First, Digital Now strategy, we help mortgage companies orchestrate digital-first operations, improving agility and elevating the borrower experience. Our team of experts tap into our right-shore delivery capabilities and the most comprehensive set of state licenses to deliver customized solutions across the mortgage lifecycle.
Sales Associate
711 Franchise - Las Vegas, NV
June 2022 to August 2022
Provide prompt, efficient and courteous customer service Drive sales through effective communication with customers Maintain a clean, customer friendly environment in your franchisee’s store Perform cashier duties (ring sales and maintain cash control) Perform all regular cleaning activities, and other tasks included in your job assignments Forecast, order and stock merchandise (with appropriate training) Check in merchandise deliveries from vendors outstanding service, maintain a clean, customer friendly environment, stock and merchandise products, and operate the register. Franchisees expect store employees to demonstrate reliability, honesty, and greet customers with a smile. Server
Denny's - Las Vegas, NV
January 2018 to January 2022
Assistant Manager/Sales Associate
Taco Bell - San Antonio, TX
April 2012 to May 2014
Handle customer complaints following company policies and procedures. Monitor and maintain store inventory.
Control product quality and on-shelf availability. Draft daily sales and inventory reports for upper management. Supervise and motivate staff to improve performance. Manage all team members on shift, including cooks, food runners, servers, and hosts for high-volume restaurant with 250-seat capacity
Closely monitor food quality and staff interactions with guests, proactively addressing issues to ensure customers receive a positive dining experience
Instituted dessert sales contest, motivating servers and successfully increasing dessert sales 40% within a 3-month period
Call Center Representative
APAC Call Center - Corpus Christi, TX
January 2008 to October 2011
At home job
Managing large amounts of inbound and outbound calls in a timely manner. Following call center “scripts” when handling different topics. Identifying customers' needs, clarify information, research every issue and providing solutions
Huge experience in call center sales and Customer Service. Proficient with basic computer applications.
Strong ability to constructively handle unexpected problems. Excellent organizational skills.
Excellent verbal, written and listening skills.
Education
Associate's degree in Business
Full Sail University
June 2015 to October 2018
High school diploma
James Madison High School - San Diego, CA
2007 to 2008
Bachelor's degree
Skills
• Assistant Manager Experience
• Management
• Cash Handling
• Merchandising
• Inventory Control
• Supervising Experience
• Sales
• Recruiting
• Call center management (2 years)
• Human Resources
• Retail Management
• Store Management Experience
• Pricing
• Upselling
• Leadership
• Microsoft Excel
• Planograms
• Sales Management
• Profit & Loss
• Retail Sales
• Loss Prevention
• Payroll
• Procurement
• Research
• Logistics
• Negotiation
• Accounts Receivable
• Office Management
• POS
• Freight Experience
• Purchasing
• Operations Management
• Business Development
• Search engines
• Financial services
• Tax experience
• Typing
• 4G/LTE
• 5G
• Spanish
• Bilingual
• Customer retention
• Budgeting
• 3G
• Process Improvement
• Account Management
• Strategic Planning
• Computer Networking
• Telecommunication
• Forecasting
• Mac OS
• Multi-line phone systems
• Medical records
• Customer support
• CRM software
• Windows
• Proofreading
• Analysis skills
• Telemarketing
• Inside sales
• Relationship management
• Salesforce
• Host/hostess experience
• Guest services
• Hotel experience
• Hotel management
• Management
• Bartending
• Technical support
• Sewing
• Sewing machine
• Laundry
• Cleaning
• OSHA
• Warehouse experience
• Restaurant experience
• LMS
• Serving
• Criminal defense law
• Cashiering
• Dietary aide experience
• LAN
• Workforce management
• Presentation skills
• Solaris
• Market research
• Google Docs
• Zendesk
• Copywriting
• Databases
• Active Directory
• VPN
• AWS
• Oracle
• Operating Systems
• VMWare
• Linux
• TCP
• Data collection
• Help desk
• Driving
• Customer service
• Social media management
• Troubleshooting
• VoIP
• MySQL
• DHCP
• WAN
• DNS
• TCP/IP
• Network Support
• Network Administration
• Shell Scripting
• Microsoft Windows Server
• System Administration
• Load Balancing
• Disaster Recovery
• SQL
• Remote Access Software
• Windows Remote Desktop (10+ years)
• SCCM
• Network Firewalls
• Microsoft SQL Server
• Microsoft Exchange
• ServiceNow
• Azure
• Network Engineering
• Wills
• trusts
• estate law
• B2B sales
• Underwriting
• Knockout
• Banking
• Live chat
• Medical coding
• Accounting
• Heavy lifting
• Patient monitoring
• Documentation review
• Epic
• Graphic design
• Teaching
• Events management
• Marketing
• IVR
• EHR systems
• Outbound sales
Certifications and Licenses
TABC Certified
Food Handler Certification
CNA
Contact this candidate