Mellissa Thomas

**-** **** **** •Whitehorse, YT, Y1A4A2 • 519-***-**** • adw30c@r.postjobfree.com

Objective

To secure a position with your organisation

Education

Advanced Diploma Business Administration 2012 - 2014

Lambton College of Arts and Technology, Sarnia, ON

GPA – 3.2 /4.0

Associate Degree Business Administration 2010 - 2012

University College of the Caribbean, Kingston 5, Jamaica.

GPA – 4.0/4.0

Certificate Business Administration- Secretarial Studies. 2009 - 2010

Lluidas Vale Vocational Training Institute, St. Catherine, Jamaica.

Qualifications/Skills

Apply knowledge of the human resources and marketing function to the management of an organization.

Contribute to organizational development strategies aimed at promoting organizational effectiveness.

Apply business technology skills and knowledge to support the organization.

Demonstrated flexibility and Adaptability in previous volunteering activities.

Work effectively with co-workers, supervisors and others.

Demonstrated responsibility and leadership skills.

Pay keen attention to detail.

Certified Computer Skills: Windows Excel, Word, and PowerPoint.

Canadian Government Scholarship Recipient.

Smart Serve Level 1

First Aid

Experience

Front Office Manager 2022 present

Sternwheeler Hotel & Conference Center

Whitehorse, Yukon

Interview, hire, train and provide open communication with team members

Maintain procedures for security of moneys, guest security and emergency procedures

Ensure the accurate running of computer reports by all shifts to achieve timely submission of figures to management.

Manage the reservation function to maximize highest room occupancy and average daily rate through knowledge of various hotel and systems marketing programs.

Ensure corrective actions are taken to resolve guest complaints

Front Office Manager 2021 to 2022

Canada’s Best Value Inn Downtown Hotel

Dawson City, Yukon

Interview, hire, train and provide open communication with team members

Maintain procedures for security of moneys, guest security and emergency procedures

Ensure the accurate running of computer reports by all shifts to achieve timely submission of figures to management.

Manage the reservation function to maximize highest room occupancy and average daily rate through knowledge of various hotel and systems marketing programs.

Ensure corrective actions are taken to resolve guest complaints

Front Desk Agent & Night Auditor 2015-2020

Canada’s Best Value Inn Downtown Hotel

Dawson City, Yukon

Consistently offer professional, friendly and engaging service

Greet, check in and settle guest accounts while ensuring all service standards are followed

Assist guests regarding hotel facilities in an informative and helpful way

Follow department policies, procedures and service standards

Follow all safety policies

Other duties as assigned

Guest Services Host Summer 2014

Holland America Princess Cruise, Alaska-Yukon

Dawson City, Yukon

Welcome guest to the city

Preparing tour manifest

Fax and email documents

Point of sale

House Keeper Summer 2014

Bonaza Gold Motel and RV Park

Dawson City, Yukon

Fitting Room Team Member 2014-2015

Target, Grande Prairie

Alberta.

Cashiering

Dressing mannequins

Repacking and organizing shelves

Student Ambassador at Lambton College 2013-2014

Lambton College Marketing Department

Sarnia, Ontario

Market the Business Administration Program to High School students

Posting posters around the school and community.

Volunteer Work

Student Administration Council Representative Aug 2013 – Sep 2013

Lambton College Student Administration Council, Sarnia, ON,

Organized and completed 1250 advertising packages

Distribute 15-25 packages per day, to a variety of stores via walking

Explain the content of the packages to the Managers

Fundraiser for Church activities and mentor young people ages 12-17 Dec 2005 – Aug 2012

Lluidas Vale Church of God, Jamaica

Interests

Active in team sports mainly Basketball, Cricket and Volleyball

Travelling

Nature

References

Available upon request

Contact this candidate