Desk Agent House Keeper
Resume:
Mellissa Thomas
**-** **** **** •Whitehorse, YT, Y1A4A2 • 519-***-**** • **********@*****.***
Objective
To secure a position with your organisation
Education
Advanced Diploma Business Administration 2012 - 2014
Lambton College of Arts and Technology, Sarnia, ON
GPA – 3.2 /4.0
Associate Degree Business Administration 2010 - 2012
University College of the Caribbean, Kingston 5, Jamaica.
GPA – 4.0/4.0
Certificate Business Administration- Secretarial Studies. 2009 - 2010
Lluidas Vale Vocational Training Institute, St. Catherine, Jamaica.
Qualifications/Skills
Apply knowledge of the human resources and marketing function to the management of an organization.
Contribute to organizational development strategies aimed at promoting organizational effectiveness.
Apply business technology skills and knowledge to support the organization.
Demonstrated flexibility and Adaptability in previous volunteering activities.
Work effectively with co-workers, supervisors and others.
Demonstrated responsibility and leadership skills.
Pay keen attention to detail.
Certified Computer Skills: Windows Excel, Word, and PowerPoint.
Canadian Government Scholarship Recipient.
Smart Serve Level 1
First Aid
Experience
Front Office Manager 2022 present
Sternwheeler Hotel & Conference Center
Whitehorse, Yukon
Interview, hire, train and provide open communication with team members
Maintain procedures for security of moneys, guest security and emergency procedures
Ensure the accurate running of computer reports by all shifts to achieve timely submission of figures to management.
Manage the reservation function to maximize highest room occupancy and average daily rate through knowledge of various hotel and systems marketing programs.
Ensure corrective actions are taken to resolve guest complaints
Front Office Manager 2021 to 2022
Canada’s Best Value Inn Downtown Hotel
Dawson City, Yukon
Interview, hire, train and provide open communication with team members
Maintain procedures for security of moneys, guest security and emergency procedures
Ensure the accurate running of computer reports by all shifts to achieve timely submission of figures to management.
Manage the reservation function to maximize highest room occupancy and average daily rate through knowledge of various hotel and systems marketing programs.
Ensure corrective actions are taken to resolve guest complaints
Front Desk Agent & Night Auditor 2015-2020
Canada’s Best Value Inn Downtown Hotel
Dawson City, Yukon
Consistently offer professional, friendly and engaging service
Greet, check in and settle guest accounts while ensuring all service standards are followed
Assist guests regarding hotel facilities in an informative and helpful way
Follow department policies, procedures and service standards
Follow all safety policies
Other duties as assigned
Guest Services Host Summer 2014
Holland America Princess Cruise, Alaska-Yukon
Dawson City, Yukon
Welcome guest to the city
Preparing tour manifest
Fax and email documents
Point of sale
House Keeper Summer 2014
Bonaza Gold Motel and RV Park
Dawson City, Yukon
Fitting Room Team Member 2014-2015
Target, Grande Prairie
Alberta.
Cashiering
Dressing mannequins
Repacking and organizing shelves
Student Ambassador at Lambton College 2013-2014
Lambton College Marketing Department
Sarnia, Ontario
Market the Business Administration Program to High School students
Posting posters around the school and community.
Volunteer Work
Student Administration Council Representative Aug 2013 – Sep 2013
Lambton College Student Administration Council, Sarnia, ON,
Organized and completed 1250 advertising packages
Distribute 15-25 packages per day, to a variety of stores via walking
Explain the content of the packages to the Managers
Fundraiser for Church activities and mentor young people ages 12-17 Dec 2005 – Aug 2012
Lluidas Vale Church of God, Jamaica
Interests
Active in team sports mainly Basketball, Cricket and Volleyball
Travelling
Nature
References
Available upon request
Contact this candidate