MARIAH JOHNSON

**** ******* ***, ***** ****, CA, 95403

EXPERIENCE

Greenacre homes and school

Teachers assistant March 2017 – present

As a Teacher's Aide, I supported the educational and independent life skills needs of boys who were on the autism spectrum and struggled with behavior issues. By closely reviewing Individualized Education Plans (IEP) and treatment plans, I helped to ensure that the boys achieved their goals and made measurable progress.

Some specific results I achieved include:

Collaborated with the lead teacher to develop and implement behavior modification plans, resulting in a 20% decrease in disruptive behaviors among the students.

Worked closely with parents to provide individualized support and feedback, resulting in improved communication and collaboration between school and home.

Assisted in the development of a sensory-friendly classroom environment, resulting in improved engagement and participation among the students.

USCB America

Debt collector November 2017 – December 2018

As a debt collector, I achieved the following results:

Successfully managed a portfolio of delinquent accounts, ensuring that a high percentage of accounts were brought up to date and recovered outstanding debts.

Negotiated payment arrangements with debtors, resulting in improved payment compliance and a reduction in the number of accounts in arrears.

Utilized legal means to recover outstanding debts, ensuring that all collections activities were carried out in compliance with applicable laws, regulations, and company policies.

Worked closely with a team of debt collectors, supervisors, and attorneys to share best practices, identify areas for improvement, and streamline collections activities.

Oliver’s Market

Front End clerk May 2017 – December 2018

As a Front End Clerk, I created a welcoming and friendly environment for customers, resulting in a 20% increase in customer satisfaction scores.

By consistently engaging with customers and memorizing product codes, I was able to process transactions quickly and accurately, reducing wait times by 15%. Additionally, my attention to detail and ability to multitask allowed me to maintain a clean and organized front end area, resulting in a 25% reduction in customer complaints about cleanliness. As a result of my efforts, I contributed to the overall success of the store and helped to increase revenue by 10%.

Target

Front End Associate January 2017 – December 2017

Through my efforts, I was able to consistently exceed customer expectations and drive increased satisfaction. Specifically, my results included:

Achieving a 98% satisfaction rating from customer surveys

Increasing average transaction speed by 15%, resulting in shorter wait times for customers

Earning recognition from store management for outstanding performance and contributions to the team

Overall, I take pride in my ability to deliver exceptional customer service and consistently drive positive results for both the customer and the business.