Service Representative Data Entry
Resume:
DB Donnalisha Bullie
Jackson, Ms
**********@*****.***
Extensive experience in Customer Service, Team Leadership and Management. Enthusiastic, self starter, work well with others, and also work diligently alone. Love to learn and always up for a challenge.
Seeking a position where I can develop and excel while giving my best to an employer.
Work Experience General Merchandise Team Lead
04/2016 to 01/2021
Target
Jackson, Ms
Set sales goals, plan and execute daily/weekly workload to deliver on department and store sales goals and guest engagement. Including: merchandising, pricing, transitions, revisions, sales plans, sampling, promotions and price change.
" Enable a consistent experience for our guests by ensuring product is in stock, available, accurately priced and signed on the sales floor.
" Enable efficient delivery to our guests by leading pick, pack and ship fulfillment work.
(if applicable)
" Assess General Merch backroom, sales floor areas and fulfillment reporting to identify gaps and develop a plan to resolve.
" Expert of operations, accuracy, process and efficiency.
" Oversee execution of processes in inbound, outbound, replenishment, inventory accuracy, presentation, pricing and promotional signing processes for select GM areas of the store.
" Create a scheduling plan in partnership with your leader based off of monthly and weekly business workload and guest traffic.
" Expect and enable team members to stay up-to-date on relevant trends and products.
" Evaluate and recommend candidates for open positions and develop a guest-centric team.
" Lead team onboarding and learning.
" Establish clear goals and expectations and hold team members accountable to expectations.
" Lead and coach the team to ensure accuracy and efficiency in all GM processes.
" Close knowledge and skill gaps through training and experiences.
" Work a schedule that aligns to guest and business needs (this includes early morning, evening, overnight shifts and weekends).
" Provide service and a shopping experience that meets the needs of the guest.
" Demonstrate a culture of ethical conduct, safety and compliance. Lead and hold the team accountable to work in the same way.
" If applicable, as a key carrier, follow all safe and secure training and processes.
" Address store needs (emergency, regulatory visits, etc.).
" All other duties based on business needs.
Store Manager
09/2010 to 04/2016
Red Apple Texaco
Terry, Ms
Developed business strategies to raise our customers pool, expand store traffic and optimize profitability
Met sales goals by training, motivating, mentoring, and providing feedback to sales staff
Ensured high levels of customers satisfaction through excellent service Completed store administration and ensure compliance with policies and procedures
Maintained outstanding store condition and visual merchandising standards Reported on buying trends, customer needs, profits, etc Proposed innovative ideas
Conducted personnel performance appraisals to assess training needs and build career paths
Dealt with all issues that arise from staff or customers (complaints, grievances, etc)
Additional store manager duties as needed
File Clerk
12/2006 to 09/2010
Jackson Municipal Court
Jackson, Ms
File paperwork in the appropriate area
Improve the accuracy of the filing system
Retrieve paperwork when it is requested
Input paperwork into an electronic database
Update records with new information
Perform regular quality checks on the file system
Keep logs of paperwork that is taken out
Ensure that sensitive information is safeguarded
Skills Customer Service - 10+ years
Data Entry - 10+ years
Microsoft Word - 10+ years
Microsoft Excel - 10+ years
File - 4 years
Fax - 10+ years
Managemnt - 7 years
Education Cornerstone Christian Correspondence School High school or equivalent
01/2015 to 12/2015
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